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If you are having trouble accessing Metro® by T-Mobile' website or mobile apps, please call Customer Care at 1-888-METRO-8 for assistance. ## Hearing Aid Compatibility Metro by T-Mobile ensures that a certain portion of its essential handsets offered to customers are compatible with hearing aids. Algunos usuarios de audífonos pueden detectar interferencia en forma de un zumbido, murmullo o chirrido al usar un teléfono celular. La cantidad de interferencia puede variar debido a las diferencias en el nivel de inmunidad de los audífonos. Handsets are rated as hearing aid compatible under one of two standards created by the American National Standards Institute (ANSI): 1. The 2011 ANSI Standard uses two ratings, M1 through M4 for microphone and T1 through T4 for telecoil. Según la norma ANSI 2011, un teléfono se considera compatible con audífonos si está calificado como M3 o M4 y T3 o T4. Generalmente, los teléfonos con una calificación de 3 o 4 causan la menor cantidad de interferencia. Typically, the higher the M or T rating assigned to a phone, the less interference. 2. The 2019 ANSI Standard, which must be used on handsets certified as hearing aid compatible after December 5, 2023, does not use the M and T rating system. En su lugar, los dispositivos se certifican como compatibles con audífonos o "HAC". The 2019 ANSI Standard also requires testing of a device's volume control capability.. Although HAC certification is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset. For additional information about hearing aid compatibility with digital wireless phones, see the hearing aid compatibility brochure and the [FCC Guide](https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones). __Important note about HAC phones__ Hearing aid compatible phones have been tested and rated for use with hearing aids for some of the wireless technologies they use. Sin embargo, es posible que algunas de las tecnologías más nuevas usadas en estos teléfonos todavía no hayan sido probadas en cuanto a compatibilidad con audífonos. Es importante que pruebes las funciones de tu teléfono cuidadosamente y en diferentes ubicaciones, usando tu audífono o implante coclear, para determinar si escuchas alguna interferencia. Consulta con el fabricante de tu teléfono para obtener información sobre compatibilidad con audífonos. Si tienes preguntas sobre las políticas de cambio o devolución, consulta a tu proveedor de servicio o al vendedor del teléfono. Handsets with Wi-Fi or Voice over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes. ## Hearing Aid-Compatible Phones Metro by-T-Mobile currently offers the following hearing aid compatible handsets. Todos los teléfonos con calificación M3 o mejor (así como T3 o mejor) se evaluaron usando la norma ANSI 2011. Los teléfonos calificados como Aprobados fueron evaluados y cumplen con la norma ANSI 2019. [View current certified HAC compliable phones list](https://www.metrobyt-mobile.com/content/dam/digx/metro/us/en/non-dynamic-media/pdf/Metro-Oct-2026-HAC.pdf "Metro HAC pdf"). For more information about phone accessibility features, as well as information about current and older phones, visit the Global Accessibility Reporting Initiative's website at [www.gari.info](https://www.gari.info/ "Follow link"). For more information about hearing aid compatibility requirements, visit the FCC's hearing aid compatibility page at [Hearing Aid Compatible Mobile Handsets |Federal Communications Commission](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fcc.gov%2Fhearing-aid-compatibility-wireless-telephones&data=05%7C02%7CPratiksha.Patel92%40T-Mobile.com%7C443d72b7a81441345d3008de884c8c7c%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C639098059570300121%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LE1A%2FP%2FJh8jr2PzjYlim4Fo3luULRFmy5M0hjTZX52Q%3D&reserved=0). For more information about hearing aid-compatible phones, please contact [Customer Service](https://www.metrobyt-mobile.com/contact-us "Follow link"). Metro by T-Mobile has a limited phone exchange, return, and upgrade opportunity for hearing-aid-compatible phones that are used by customers meeting certain restrictions. Customers are limited to 14 days for purchases from a Metro by T-Mobile retail location and 30 days for purchases made online or over the phone. For additional information, please call Customer Care at 1-888-METRO-8 for assistance. ## Offerings for persons with disabilities Metro® by T-Mobile offers to its customers with disabilities accessible services and device options supported by a variety of operating systems. Metro® by T-Mobile's statements are provided online via the metrobyt-mobile.com website and are accessible to the visually impaired using readily available reading programs. For additional information on accessibility solutions in the Android marketplace for persons with disabilities, please visit [www.google.com/accessibility/products](http://www.google.com/accessibility/products/). For questions regarding accessibility on your iPhone, please visit [www.apple.com/accessibility](https://www.apple.com/accessibility/). ## REAL TIME TEXT SERVICE Real-time text (RTT) allows consumers to send and receive instant transmission of text messages in real time, as they are being composed, making these messages more equivalent to typical voice conversations. (Los caracteres se envían a medida que se escriben). RTT también ofrece comunicación por voz al mismo tiempo que la comunicación por texto (voz y texto simultáneo). A diferencia de otros tipos de métodos de texto, RTT es similar a una llamada de voz; cuando realizas una llamada RTT, la otra parte debe responder la llamada y cuando termina la llamada, ambas partes la terminan. Los clientes de Metro by T-Mobile que usan voz sobre LTE y (VoLTE) o llamadas Wi-Fi en dispositivos con capacidad RTT pueden enviar o recibir llamadas RTT con otros clientes de Metro by T-Mobile que también usan VoLTE o llamadas Wi-Fi en dispositivos con capacidad RTT, además de con suscriptores de otros proveedores que admiten RTT. Please see the following list of devices that Metro by T-Mobile currently offers that support RTT. |||---------------------------------------------------------------------------------------------------------| |||[Apple iPhone Air](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-air) ||[Apple iPhone 15](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-15) ||[Apple iPhone 16e](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-16e) ||[Apple iPhone 17](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-17) ||[Apple iPhone 17 Pro](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-17-pro) ||[Apple iPhone 17 Pro Max](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-17-pro-max) ||[Apple iPhone 17e](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-17e) ||[Apple iPhone 18 Pro](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-18-pro) ||[Apple iPhone 18 Pro Max](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-18-pro-max) ||||[Apple iPhone Duo](https://www.metrobyt-mobile.com/cell-phone/apple-iphone-duo) ||[Motorola Edge - 2025](https://www.metrobyt-mobile.com/cell-phone/motorola-edge-2025) ||[Motorola moto g - 2025](https://www.metrobyt-mobile.com/cell-phone/motorola-moto-g-2025) ||[Motorola moto g - 2026](https://www.metrobyt-mobile.com/cell-phone/motorola-moto-g-2026) ||[Motorola moto g play - 2026](https://www.metrobyt-mobile.com/cell-phone/motorola-moto-g-play-2026) ||[Motorola moto g stylus - 2025](https://www.metrobyt-mobile.com/cell-phone/motorola-moto-g-stylus-2025) ||[Motorola razr - 2025](https://www.metrobyt-mobile.com/cell-phone/motorola-razr-2025) ||[Samsung Galaxy A16 5G](https://www.metrobyt-mobile.com/cell-phone/samsung-galaxy-a16-5g) ||[Samsung Galaxy A17 5G](https://www.metrobyt-mobile.com/cell-phone/samsung-galaxy-a17-5g) ||[Samsung Galaxy A37 5G](https://www.metrobyt-mobile.com/cell-phone/samsung-galaxy-a37-5g) ||[Samsung Galaxy A57 5G](https://www.metrobyt-mobile.com/cell-phone/samsung-galaxy-a57-5g) ||[Samsung Galaxy S26](https://www.metrobyt-mobile.com/cell-phone/samsung-galaxy-s26) ||[Samsung Galaxy S26 FE](https://www.metrobyt-mobile.com/cell-phone/samsung-galaxy-s26-fe) ||[TCL FLIP 4](https://www.metrobyt-mobile.com/cell-phone/tcl-flip-4) ||[TCL K11](https://www.metrobyt-mobile.com/cell-phone/tcl-k11) ||[TCL K32 5G](https://www.metrobyt-mobile.com/cell-phone/tcl-k32-5g) ||[TCL NXTPAPER 70 Pro](https://www.metrobyt-mobile.com/cell-phone/tcl-nxtpaper-70-pro) ||[T-Mobile Revvl® 8](https://www.metrobyt-mobile.com/cell-phone/t-mobile-revvl-8) ||[T-Mobile Revvl® 8 Pro](https://www.metrobyt-mobile.com/cell-phone/t-mobile-revvl-8) |For additional information about RTT service, please contact Metro by T-Mobile Customer Care or visit T-Mobile's Accessibility webpage by clicking the following link: [https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy?filter=auditory](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy?filter=auditory). ## Telecommunications Relay Service Telecommunications Relay Service (TRS or "relay service") is a communication service that permits individuals with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities through a TRS relay center. Entre las formas de servicio de relevo se encuentran TTY texto a voz, traspaso de voz (VCO), traspaso de audición (HCO), voz a voz (STS), TTY texto a voz en español, telefonía subtitulada, telefonía subtitulada basada en IP, transmisión por IP y servicio de relevo de video (VRS). More information about the available types of relay service can be found on the the [FCC's TRS website](https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs). TRS está disponible en los 50 estados y en todos los territorios norteamericanos para llamadas locales y de larga distancia. Se compensa a los proveedores de TRS por los costos del servicio de TRS desde un fondo estatal o federal, y no hay cargos para el usuario de TRS, solo las tarifas de llamadas estándar. Relay service can be reached by dialing 711 or by contacting your state relay provider, as listed in the [FCC's TRS Directory](https://www.fcc.gov/general/telecommunications-relay-services-directory). In the event of an emergency, TTY users should call 911 directly. ## TTY on the Metro® by T-Mobile Network The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. Si bien lo exigido por la FCC se aplica específicamente a las llamadas hechas al 911, la capacidad de hacer una llamada al 911 significa que los usuarios también pueden completar una llamada a cualquier persona, a cualquier lugar, siempre que la otra persona también tenga un TTY. Los servicios de datos de mayor velocidad de Metro® by T-Mobile, que incluyen LTE, admiten el uso de servicios de retransmisión de telecomunicaciones basados en IP, que incluyen servicio de retransmisión de video, retransmisión de IP y servicio de telefonía subtitulada basada en IP a través de proveedores de dichos servicios. Metro® by T-Mobile recomienda el uso de estos servicios de retransmisión como la forma más efectiva de hacer llamadas con asistencia, incluyendo al 911. No obstante, si un cliente desea usar un TTY móvil, la red celular GSM y UMTS de Metro® by T-Mobile es compatible con TTY y se puede usar para llamar al 911. Todos los planes de precios de Metro® by T-Mobile y la mayoría de los teléfonos funcionan con TYY. Los clientes deben visitar una tienda minorista de Metro® by T-Mobile o comunicarse con Servicio al Cliente para recibir ayuda para seleccionar el plan de tarifas y la activación del servicio. Llama al 1-888-8metro8 (1-888-863-8768) para comunicarte con Servicio al Cliente. Los clientes deben tener en cuenta que, por el momento, el TTY no funciona en llamadas de voz que se realizan por Wi-Fi o por voz sobre LTE (VoLTE). Esto significa que las llamadas con TTY, entre las que se incluyen las llamadas con TTY al 911, no se pueden realizar por medio de una llamada basada en IP, incluidas las llamadas Wi-Fi o de Voz sobre LTE. Los clientes con discapacidad para comunicación que necesiten llamar al 911 por medio de una llamada basada en IP deben utilizar un servicio de transmisión por IP, retransmisión de video o telefonía subtitulada basada en IP para comunicarse con el personal de emergencia. Where available, customers may also send a text message to 911 directly (text-to-911). ## Support Metro® by T-Mobile will provide accessible support for wireless network service, and with billing inquiries. 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