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Easily manage anti-scam features in the free Scam Shield™ app and take even more control when you upgrade to premium features. [](https://apps.apple.com/us/app/id1367276365) [](https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en_US) Qualifying service & capable device required. Turning on Scam Block might block desired calls you want; disable anytime. ## Enjoy these FREE features with the Scam Shield™ app: KEEP SCAMMERS OUT ## Scam Block Helps keep all likely scammers off your phone entirely, so you can answer more confidently. Y nuestro contador de llamadas fraudulentas te mantiene actualizado con la cantidad de llamadas fraudulentas bloqueadas o recibidas. Se requiere servicio elegible y equipo compatible. Turning on Scam Block might block calls you want; disable anytime.  ## Scam Block KNOW WHO'S CALLING ## Caller ID Reduce unidentified calls by displaying caller information, even if they're not in your contact list. También puedes permitir números para que siempre aparezcan. Qualifying service & capable device required.  ## Caller ID HELP PROTECT EVERYONE ## Scam Reporting Identifies suspicious callers or fraudsters and helps prevent their calls from being received by you - or others - in the future.  ## Scam Reporting ## Change your phone, keep your settings. Tus preferencias y configuraciones se guardan en nuestra red. So nothing is lost, even if you remove the Scam Shield™ app or get a new phone. TAKE TOTAL CONTROL ## Upgrade to Scam Shield™ Premium Premium features help you optimize and organize your mobile life with control over your calls and voicemails. Check It Out Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime. ## Upgrade to Scam Shield™ Premium ## With Scam Shield Premium, you can: - Manage your block list and send calls to voicemail. - Block calls, texts, or both from any number. - Send categorized call types to voicemail. - Get information with reverse phone number lookup. - Get voicemails texted to you automatically. - All for only $2/month per line. Se requiere servicio elegible y equipo compatible. Turning on Scam Block might block calls you want; disable anytime.  ## With Scam Shield Premium, you can: ## Already a Metro customer? [Get Scam Shield™ Premium , opens in a new window](https://www.metrobyt-mobile.com/my-account/sign-in) ## Find out more about joining Metro ## Say goodbye to scammers for good with multi-layered scam-blocking protection. [Get The Details](https://www.metrobyt-mobile.com/scam-shield) Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable anytime.  ## Say goodbye to scammers for good with multi-layered scam-blocking protection. ## Get 200GB of cloud storage from Google One included with Scam Shield Premium. Se necesita dispositivo compatible con Android y plan de tarifas elegible. [Find Out How](https://www.metrobyt-mobile.com/storage-security-bundle) ## Get 200GB of cloud storage from Google One included with Scam Shield Premium. ## Have questions about Scam Shield™App? ### We've got answers. - ## What is Scam Likely? Cuando los filtros de nuestra red detectan una posible llamada de estafa, la marcamos y la mostramos como Scam Likely en tu equipo. Esto es posible gracias a nuestra tecnología de ID de estafa incorporada en nuestra red y activada por defecto para todos los clientes de T-Mobile. No action is required on the part of customers to enable it, and it's free. - ## How do I block a scam call? There are a few ways to turn on Scam Block: - Download the free Scam Shield app and toggle on Scam Block - Dial #662# from your Metro by T-Mobile device - Log in to your account, then select My Account>Add Services>Protection>Scam Block - In the myMetro® app, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services - Dial 611 from your Metro device to speak to Care Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time. - ## What about scam/spam texts? ¿T-Mobile los bloquea? Desde 2014, tenemos una solución de protección contra fraude para mensajería móvil que incluye SMS, MMS y RCS, y la incluimos sin costo extra para los clientes de Metro by T-Mobile. Here's how it works: - Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Cuando entra un mensaje del servicio móvil a la red, lo verificamos con la solución de protección contra fraude. Si se determina que es un mensaje de texto fraudulento o no deseado, lo bloqueamos. Otherwise, the message will be delivered. - Customers can report spam or unwanted messages by simply forwarding the messages to 7726. Responderemos con un mensaje de texto de confirmación y reenviaremos el mensaje al Centro de seguridad para que sea analizado. The message and your details are encrypted, so your identity won't be shared. - Replying "STOP" is usually a convenient way to quickly opt out of a message program. Sin embargo, para los mensajes de texto no deseados o fraudulentos, recomendamos que no los respondas y los reenvíes directamente al 7726. Al igual que cuando se responde una llamada automatizada desconocida, los estafadores usarán cualquier respuesta escrita (por ejemplo "STOP") como una confirmación de que han contactado a una persona real. 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