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[Metro Protection has you covered.](https://www.metrobyt-mobile.com) Metro Protection has you covered. __Don't let surprise repair or replacement costs ruin your budget.__ Metro Protection covers loss, theft, and accidental damage so you can always stay connected. Solo tienes que visitar una tienda Metro para inscribirte en un plazo de 30 días desde la activación de tu equipo en nuestra red. [Find a store](https://www.metrobyt-mobile.com/stores/locator/?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844824) ## Metro Protection has you covered. ## Pick your plan. ### Three options to fit your lifestyle and budget. ### BEST COVERAGE ### METRO PROTECTION ### Complete #### Starts at $10/mo. +taxes. __Best coverage.__ Our most comprehensive protection plan, with the lowest out-of-pocket costs, unlimited claims, and premium benefits. ##### Your coverage - __Accidental damage__ Unlimited claims, $10-$90 service fee - __Screen repair__ $0 service fee - __Loss & theft__ Unlimited claims, $20-$275 deductible - __Mechanical & electrical failure__ Unlimited claims, $10-$90 service fee ##### Included add-ons - __McAfee® Security for Metro®__ $17/mo. value - __Scam Shield™ Premium__ $2/mo. value - __Unlimited tech support__ $8.25/mo. value View full plan details [Find a store](https://www.metrobyt-mobile.com/stores/locator/?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844827) ### METRO PROTECTION ### Advanced #### Starts at $6/mo. +taxes. __Great value.__ More coverage with lower out-of-pocket costs and multiple claims. ##### Your coverage - __Accidental damage__ 5 claims\*, $20-$175 service fee - __Screen repair__ $20-$29 service fee - __Loss & theft__ 5 claims\*, $20-$275 deductible - __Mechanical & electrical failure__ Unlimited claims, $20-$175 service fee \*__5 claims__ combined between accidental damage and loss & theft in a 12-month rolling period. ##### Included add-ons - __McAfee® Security for Metro®__ $17/mo. value - __Unlimited tech support__ $8.25/mo. value View full plan details [Find a store](https://www.metrobyt-mobile.com/stores/locator/?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844828) ### METRO PROTECTION ### Basic #### Starts at $3/mo. +taxes. __Most affordable.__ Lowest monthly cost for protection from occasional accidents. ##### Your coverage - __Accidental damage__ 1 claim\*, $20-$275 service fee - __Loss & theft__ 1 claim\*, $20-$275 deductible - __Mechanical & electrical failure__ Unlimited claims, $20-$275 service fee \*__1 claim__ combined between accidental damage and loss & theft in a 12-month rolling period. View full plan details [Find a store](https://www.metrobyt-mobile.com/stores/locator/?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844829) ### Metro Complete Protection #### Your coverage ##### Accidental damage Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Loss & theft Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Mechanical & electrical failure Applicable after original manufacturer's warranty expires. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Screen repair for $0 Front screen-only repair. Para smartphones elegibles reparados por centros de reparación autorizados por Assurant. Esto se aplica cuando y donde haya servicio de reparación disponible; de lo contrario, proporcionaremos un dispositivo de reemplazo y cobraremos el cargo de servicio correspondiente según el nivel del dispositivo para todos los demás daños accidentales. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). #### Included add-ons ##### Unlimited tech support Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### McAfee® Security for Metro® McAfee Security for Metro by T‑Mobile with ID Theft Protection is subject to McAfee's Terms & Privacy and is for personal use on supported devices. No todas las funciones están disponibles para todos los sistemas operativos.  See which devices are supported by visiting System Requirements at [McAfee.com/SystemRequirements](https://McAfee.com/SystemRequirements). For more information, visit [M](https://McAfee.com/SystemRequirements)[cAfee.com/MetroByT-Mobile](https://McAfee.com/SystemRequirements). ### Metro Advanced Protection #### Your coverage ##### Accidental damage Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Loss & theft Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Mechanical & electrical failure Applicable after original manufacturer's warranty expires. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Screen repair for $20-$29 Front screen-only repair. Para smartphones elegibles reparados por centros de reparación autorizados por Assurant. Esto se aplica cuando y donde haya servicio de reparación disponible; de lo contrario, proporcionaremos un dispositivo de reemplazo y cobraremos el cargo de servicio correspondiente según el nivel del dispositivo para todos los demás daños accidentales. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). #### Included add-ons ##### Unlimited tech support Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### McAfee® Security for Metro® McAfee Security for Metro by T‑Mobile with ID Theft Protection is subject to McAfee's Terms & Privacy and is for personal use on supported devices. No todas las funciones están disponibles para todos los sistemas operativos.  See which devices are supported by visiting System Requirements at [McAfee.com/SystemRequirements](https://McAfee.com/SystemRequirements). For more information, visit [M](https://McAfee.com/SystemRequirements)[cAfee.com/MetroByT-Mobile](https://McAfee.com/SystemRequirements). ### Metro Basic Protection #### Your coverage ##### Accidental damage Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Loss & theft Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ##### Mechanical & electrical failure Applicable after original manufacturer's warranty expires. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ## We've got you covered. ### Accidental damage [Accidental damage](https://www.metrobyt-mobile.com) Accidental damage Everyday mishaps like drops, cracks, or spills-even if it's your fault. Get full terms  ## Accidental damage Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ### Screen repair [Screen repair](https://www.metrobyt-mobile.com) Screen repair Get fast repairs on cracked screens-without replacing the whole phone. Get full terms  ## Screen repair Front screen-only repair. Para smartphones elegibles reparados por centros de reparación autorizados por Assurant. Esto se aplica cuando y donde haya servicio de reparación disponible; de lo contrario, proporcionaremos un dispositivo de reemplazo y cobraremos el cargo de servicio correspondiente según el nivel del dispositivo para todos los demás daños accidentales. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ### Loss & theft [Loss & theft](https://www.metrobyt-mobile.com) Loss & theft If your phone is lost or stolen, get a replacement without worrying about surprise costs. Get full terms  ## Loss & theft Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ### Mechanical & electrical failure [Mechanical & electrical failure](https://www.metrobyt-mobile.com) Mechanical & electrical failure When your phone stops working, but your warranty has run out. Get full terms  ## Mechanical & electrical failure Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). Learn how to file a claim ## Get additional value with included add-ons. ### McAfee® Security for Metro® [McAfee® Security for Metro®](https://www.metrobyt-mobile.com) McAfee® Security for Metro® Safeguard your device against online threats, viruses, data loss, and risky apps. Get access  ## McAfee® Security for Metro® ### Scam Shield™ Premium [Scam Shield™ Premium](https://www.metrobyt-mobile.com) Scam Shield™ Premium Premium features offer advanced scam-blocking protections and help optimize your calls and voicemails. Get access  ## Scam Shield™ Premium ### Unlimited tech support [Unlimited tech support](https://www.metrobyt-mobile.com) Unlimited tech support Save time and avoid stress with help from tech experts. Get access  ## Unlimited tech support  ### McAfee® Security for Metro® __Included as part Metro Advanced Protection or Metro Complete Protection.__ Download the McAfee® Security for Metro® app. [](https://apps.apple.com/us/app/mcafee-security-for-metro/id1462191512?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844834) [](https://play.google.com/store/apps/details?id=com.wsandroid.suite.metropcs&hl=en-US&icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844833) Open McAfee® Security for Metro® and select "Protect More Devices." Ingresa tu dirección de correo electrónico o número de teléfono. Recibirás un código para True Key por correo electrónico o mensaje de texto. Usa tu código de activación cuando descargues la app True Key para vincular las apps. [Download the True Key app via Google Play.](https://play.google.com/store/apps/details?id=com.truekey.android&hl=en_US&icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844832) [Download the True Key app via App Store.](https://apps.apple.com/us/app/true-key-by-mcafee/id932579221?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844831)  ### Scam Shield™ Premium __Included as part of the Metro Complete Protection plan.__ Download the Scam Shield™ Premium app to get started. [](https://apps.apple.com/us/app/t-mobile-scam-shield/id1367276365?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844836) [](https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en-US&icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844835)  ### Unlimited tech support __Included as part of the Metro Advanced Protection or Metro Complete Protection plan.__ Download the Metro Protection app to get started. [](https://apps.apple.com/us/app/metro-protection/id6753230386?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844849) [](https://play.google.com/store/apps/details?id=com.metro.protection&icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844848)  ### Need to file a claim? Download the Metro Protection app to get started or go online to file a claim. [](https://apps.apple.com/us/app/metro-protection/id6753230386?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844849) [](https://play.google.com/store/apps/details?id=com.metro.protection&icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844848) [Start a claim online](https://fastclaim.com/METRO?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844825) ## Need to file a claim? [Need to file a claim?](https://www.metrobyt-mobile.com) Need to file a claim? Si ya tienes Metro Protection, puedes empezar ahora mismo. Learn how to file a claim ## Need to file a claim? ## Are you a New York resident? [Are you a New York resident?](https://www.metrobyt-mobile.com) Are you a New York resident? Tenemos planes de protección de dispositivos pensados especialmente para ti. [Check it out](https://www.metrobyt-mobile.com/phone-plans/add-on-services) ## Are you a New York resident?  ## Ready to sign up for Metro Protection? [Ready to sign up for Metro Protection?](https://www.metrobyt-mobile.com) Ready to sign up for Metro Protection? Visita una tienda en un plazo de 30 días desde la activación de tu equipo en nuestra red para suscribirte a la cobertura. [Find a store](https://www.metrobyt-mobile.com/stores/locator/?icid=MTPR_MTW_U_25MTPRTCTL_EADC02AF340F252844830) ## Ready to sign up for Metro Protection? ## Frequently Asked Questions - ## What does Metro Protection include? Metro Protection te ayuda a evitar costos inesperados de reparación o reemplazo y a mantenerte conectado, sin grandes gastos y con opciones que se ajustan a tu presupuesto. It protects you from: - Accidental damage: everyday incidents like drops, cracks, or spills, even if it's your fault. Including front screen repairs (for smartphones only) - Loss and theft: including misplacing your device - Mechanical breakdown: including mechanical and electrical failures not caused by damage, even after the original manufacturer's warranty has run out All customers have unlimited claims on mechanical/electrical failure, while customers have various claims available to them depending on the plan: ||||||---------------------------------------------------------------------|---------------------------|---------------------------|------------------------| ||Metro Complete Protection |Metro Advanced Protection |Metro Basic Protection ||Accidental Damage and Loss and Theft (in a rolling 12-month period) |Unlimited claims |5 claims |1 claim ||Mechanical/electrical failure |UNLIMITED claims ||||Front Screen-only repair (for smartphones only) |UNLIMITED claims ||N/A |- ## Where is Metro Protection available? Metro Protection está disponible en todos los estados excepto AK, HI y NY. NY customers will continue to have PHP (Premium Handset Protection) available. - ## How much does Metro Protection cost per month? The monthly cost of Metro Protection varies per device, based on your device tier, and selected plan. - ## Are there any out-of-pocket costs for metro Protection? Depende de tu plan, del nivel del dispositivo y del tipo de reclamo. Todos los planes de Metro Protection están diseñados para mantener los costos bajos, de modo que puedas seguir conectado sin sorpresas desagradables en la factura. Por ejemplo, el plan Metro Complete Protection tiene un costo de $0 para reparaciones de la pantalla frontal. To see what deductible or service fee applies to your device and plan, visit [My Deductible/ Service Fee](https://fastclaim.com/metro/general/my-deductible). - ## What is McAfee digital security (for Metro Complete Protection and Metro Advanced Protection customers)? McAfee digital security helps: - Protect your device from malicious activities - Proactively monitor, screen and block threats and malicious activities on your device - Detect, resolve and recover from identity theft McAfee digital security provides protection for up to 10 devices across phones, tablets, computers, wearables and smartwatches, as well as $1M in identity theft reimbursement. You can access McAfee digital security by downloading the McAfee for Metro by T-Mobile app. - ## What is unlimited tech support (for Metro Complete Protection and Metro Advanced Protection customers)? La asistencia técnica ilimitada ofrece asistencia técnica en vivo desde EE. UU. para todo tipo de equipos, incluidos los dispositivos domésticos conectados. From setup, to troubleshooting and maintenance, get support from a tech expert on setting up your phone, updating your computer software or setting up your Live TV apps. - ## What is Scam Shield Premium (for Metro Complete Protection customers)? Scam Shield Premium gives you access to: \- Advanced scam-blocking technologies \- Block calls, texts, or both from any number \- Information with reverse phone number lookup - ## What is the Metro Protection app? The Metro Protection app by Assurant is a great tool to help you get the most of your plan. The Metro Protection app offers you: \- Plan management and 24/7 claim filing -Store locator \- Device-specific troubleshooting and useful how-to tips Plus, Metro Complete Protection and Metro Advanced Protection customers have access to: \- Unlimited live tech support (call, chat, screen/camera share) \-Smartphone, tablet, PC/laptop, and smart home product support -Smart device setup remote appointments - ## Where can I add Metro Protection? At any Metro® by T-Mobile store. - ## When can I add Metro Protection? La protección para equipos solo se puede agregar "en circunstancias determinadas". Esto es dentro de los 30 días posteriores a la compra o activación de un equipo que cumpla los requisitos, o al traer tu propio teléfono a Metro. Se requiere una inspección mecánica visual en la tienda si añades la protección del equipo después de la compra. Qualifying events apply to new activations or upgrade devices with no previous network history. - ## Where can I view the terms and conditions for Metro Protection (coverage documents)? Después de la inscripción, se te enviará el documento de cobertura. You can also view your coverage, Terms & Conditions, or file and track a claim by visiting [MyMetroClaim.com](https://fastclaim.com/metro/mydocs/?lang=en-US) (or [MyMetroClaimPR.com](https://fastclaim.com/metropr/en-us/) if you're in Puerto Rico). Additional FAQs can be found on the same site under the "FAQ" section. - ## Who is the device protection provider? La aseguradora de la póliza de seguro de propiedad contra pérdidas y robos es American Bankers Insurance Company of Florida. El garante del contrato de servicio y la cobertura por fallas mecánicas y eléctricas y daños accidentales es Federal Warranty Service Corporation en todos los estados, excepto en Florida, donde es United Service Protection, Inc., y en Oklahoma, donde es Assurant Service Protection, Inc. La app Metro Protection es proporcionada por The Signal. Estas empresas operan bajo el nombre comercial Assurant. McAfee® Security for Metro by T-Mobile is provided by McAfee, Inc. ## Follow Metro by T-Mobile - [Tiktok](https://www.tiktok.com/@metrobytmobile) - [Instagram](https://www.instagram.com/metrobytmobile/) - [You Tube](https://www.youtube.com/metrobytmobile/) - [Facebook](https://www.facebook.com/metrobytmobile/) - [X](https://twitter.com/metrobytmobile/) - [English](https://www.metrobyt-mobile.com) - [Español](https://www.metrobyt-mobile.com) - ### About About - [Why Metro?](https://www.metrobyt-mobile.com/benefits) - [Metro by T-Mobile careers](https://careers.t-mobile.com/retail-jobs?INTNAV=fNav%3AAbout%3ARetailCareers&INTNAV=fNav%3AAbout%3AMetrobyT-Mobilecareers) - [Become a dealer](https://www.metrobyt-mobile.com/dealers/become-dealer) - [Investor relations](https://investor.t-mobile.com/overview/default.aspx?INTNAV=fNav%3AAbout%3AInvestorRelations) - ### Support Support - [Account Protection](https://www.metrobyt-mobile.com/support/security/how-to-avoid-account-takeover-fraud) - [Affirm device financing](https://www.metrobyt-mobile.com/resources/device-financing) - 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For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ## Screen repair Front screen-only repair. Para smartphones elegibles reparados por centros de reparación autorizados por Assurant. Esto se aplica cuando y donde haya servicio de reparación disponible; de lo contrario, proporcionaremos un dispositivo de reemplazo y cobraremos el cargo de servicio correspondiente según el nivel del dispositivo para todos los demás daños accidentales. Se aplicarán limitaciones y exclusiones. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ## Loss & theft Limitations and exclusions will apply. For more information, visit [https://fastclaim.com/metro/general/program-info](https://fastclaim.com/metro/general/program-info). ## Mechanical & electrical failure Limitations and exclusions will apply. 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