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Descubre lo que estamos haciendo para responder al COVID-19. As we continue to closely monitor the impact of COVID-19 on communities across the country, Metro by T-Mobile recognizes our customers are relying on our network to ensure they have critical connections with family, loved ones and emergency service providers. Keeping you connected is a top priority. ## __Our Customers__ People come first. Learn how we're helping our customers. [Find out more](https://www.metrobyt-mobile.com#OC) ## __Our Customers__ ## __Our Network__ So that you can fully rely on our network, we have teams working to ensure it performs for all our customers, even during times with heavier traffic. [Find out more](https://www.metrobyt-mobile.com#ON) ## __Our Network__ ## __Our Stores__ Metro by T-Mobile is following all state and local guidelines, including social distancing recommendations. Please visit our Metro store locator page to find stores in your area. [Find out more](https://www.metrobyt-mobile.com#OS) ## __Our Stores__  ## Our Customers ## Our Customers - ### How can I make a payment online? Learn more about online payments via MyAccount and making a payment via the myMetro® app at [https://www.metrobyt-mobile.com/resources/ways-to-pay](https://www.metrobyt-mobile.com/resources/ways-to-pay "way to pay"). [Download the myMetro® app in Google Play](https://play.google.com/store/apps/details?id=com.nuance.nmc.sihome.metropcs&hl=en_US) [Download the myMetro® app in the Apple Store](https://apps.apple.com/us/app/mymetro/id1188830219) - ### I might have a problem making my monthly payment. What should I do? Metro by T-Mobile offers a low cost $30 rate plan which includes unlimited data, with the first 2 GB at highest available speeds. You can update your plan via the myMetro® app, or [MyAccount](https://www.metrobyt-mobile.com/my-account/sign-in). [Download the myMetro® app in Google Play](https://play.google.com/store/apps/details?id=com.nuance.nmc.sihome.metropcs&hl=en_US) [Download the myMetro® app in the Apple Store](https://apps.apple.com/us/app/mymetro/id1188830219) - ### How can I get more data for my plan? La gran mayoría de los clientes de los planes de Metro ya tiene llamadas, textos y datos sin límites. Los clientes que tengan un plan con datos de alta velocidad limitados podrán comprar paquetes de datos de alta velocidad adicionales a solo $5 por 2GB en la app myMetro® o a través de Mi Cuenta. Para cambiarte a un plan que incluye datos de alta velocidad sin límites, simplemente ingresa en la app myMetro® o Mi cuenta. [Download the myMetro® app in Google Play](https://play.google.com/store/apps/details?id=com.nuance.nmc.sihome.metropcs&hl=en_US) [Download the myMetro® app in the Apple Store](https://apps.apple.com/us/app/mymetro/id1188830219) - ### How do I get more mobile hotspot data? Customers needing additional hotspot data can purchase a data top up for additional data for hotspot in the myMetro® app or through MyAccount. - ### How are you helping us order devices online? You can [](https://www.metrobyt-mobile.com)[purchase select phones](https://www.metrobyt-mobile.com/cell-phones "shop") online and activate new Metro accounts on those phones by using our [new activation tool](https://www.metrobyt-mobile.com/activate). - ### What is Metro by T-Mobile doing to help customers transact digitally? En Metro by T-Mobile, hemos estado trabajando a nivel interno para mejorar la experiencia en línea de nuestros clientes. Debido al COVID-19, nos estamos anticipando a las necesidades de nuestros clientes y, por tal motivo, estamos poniendo a su disposición más servicios en línea con el fin de brindarles apoyo. You can now purchase and activate select plans and services online using our [activation tool](https://www.metrobyt-mobile.com/activate).  ## Our Network ## Our Network - ### How is the T-Mobile network functioning? Nuestra red está funcionando de manera increíble. We have teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic. - ### What is T-Mobile doing to boost network capacity? T-Mobile continúa tomando medidas para garantizar que todas las personas del país puedan mantenerse conectadas durante este momento crítico. Tenemos acuerdos con múltiples proveedores de espectro para contar temporalmente con un espectro adicional de 600 MHz, lo que ampliará la capacidad de la red para los clientes de todo el país. También estamos ampliando el acceso de roaming para que los clientes de Sprint usen la red T-Mobile. More here.  ## Our Stores ## Our Stores - ### I come into your stores all of the time - how do I know they're safe? Queremos garantizarte nuestra disponibilidad para prestarte servicio en persona, por lo que estamos tomando una serie de precauciones orientadas a tu seguridad y a la de nuestros empleados. These include: - Requiring masks or facial coverings for employees, customers and visitors age 2 and over, at all times. - Continuing increased cleaning and sanitization - Making hand sanitizer available throughout the stores - Interacting at a safe distance - Adding signage in stores indicating where you and other customers should stand Gentle reminder, if you're not feeling well, we have a lot of great self-help options: You can manage your account on the myMetro® app on your device. You can log onto [MyAccount](https://www.metrobyt-mobile.com/my-account/sign-in) to chat with an expert, check your usage, make a payment, or upgrade your plan as well as purchase devices and accessories on MetrobyT-Mobile.com. Please note that according to the Centers for Disease Control and Prevention Guidelines, cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance. - ### Are all of your stores open? For those customers needing in-person support and essential services from one of our trusted store representatives please visit the Metro by T-Mobile [store locator](https://www.metrobyt-mobile.com/storelocator) to find store status in your area. Metro by T-Mobile is following all state and local guidelines including social distancing recommendations. - ### The closest Metro by T-Mobile has closed due to the COVID-19 outbreak; what should I do if I want to purchase or need to activate my phone? La mayoría de las tiendas de Metro by T-Mobile ya han vuelto a abrir. You can visit our [Store Locator](https://www.metrobyt-mobile.com/storelocator) to find up to date store hours for a store near you. Now, you can also [](https://www.metrobyt-mobile.com)[purchase online](https://www.metrobyt-mobile.com/cell-phones "shop") and [activate online](https://www.metrobyt-mobile.com/activate) using our new activation tool. - ### What if I only want to order online? You can purchase select phones online today. [](https://www.metrobyt-mobile.com)[Shop available phones](https://www.metrobyt-mobile.com/cell-phones "shop"). Keep up with the latest COVID-19 response updates from T-Mobile [Learn more](https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response?icid=MBTM_COVID_TMONEWSROOM) [Hear from our CEO](https://www.t-mobile.com/brand/ceo-update-covid-19?icid=MBTM_COVID_LEGERE) ## Follow Metro by T-Mobile - [Tiktok](https://www.tiktok.com/@metrobytmobile) - [Instagram](https://www.instagram.com/metrobytmobile/) - [You Tube](https://www.youtube.com/metrobytmobile/) - [Facebook](https://www.facebook.com/metrobytmobile/) - [X](https://twitter.com/metrobytmobile/) - [English](https://www.metrobyt-mobile.com) - [Español](https://www.metrobyt-mobile.com) - ### About About - [Why Metro?](https://www.metrobyt-mobile.com/benefits) - [Metro by T-Mobile careers](https://careers.t-mobile.com/retail-jobs?INTNAV=fNav%3AAbout%3ARetailCareers&INTNAV=fNav%3AAbout%3AMetrobyT-Mobilecareers) - [Become a dealer](https://www.metrobyt-mobile.com/dealers/become-dealer) - [Investor relations](https://investor.t-mobile.com/overview/default.aspx?INTNAV=fNav%3AAbout%3AInvestorRelations) - 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