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Visit https://www.metrobyt-mobile.com/my-account/sign-in 2. Login using your wireless number and current account security PIN 3. Click profile. 4. Click edit security PIN. 5. Choose a unique combination that only you will know. 6. Click save. 7. Click edit security Answer 8. Choose an answer that cannot be easily obtained. 9. Click save. An important message from Metro® by T-Mobile: We want to let you know that our industry is experiencing device change and phone number port out scams that could impact you -- and we are requiring you to take additional security measures to protect your account if you haven't done so already. Los estafadores intentan comprometer cuentas bancarias personales al obtener acceso a tu cuenta celular. Lo logran adivinando PIN de seguridad comunes como fechas de nacimiento, números secuenciales (por ej., 12345678), o número repetidos (por ej., 11111111). Una vez que el estafador obtiene acceso a tu cuenta celular, puede tomar el control de tu línea transfiriendo tu número de teléfono de un proveedor de servicio móvil a otro o asignando tu número de teléfono a un nuevo dispositivo que el estafador controla. Con el control de tu línea telefónica, el estafador puede interceptar información bancaria personal. Es importante cambiar la respuesta de la pregunta de seguridad a algo específico para ti de modo que los estafadores no puedan adivinar fácilmente la respuesta para obtener acceso a la información de seguridad de tu cuenta. Para protegerte, te recomendamos que cambies el PIN de seguridad de tu cuenta así como también la respuesta de la pregunta de seguridad a una única combinación. It's easy - you can create a new secure PIN and security question answer by logging into your My Account at [https://www.metrobyt-mobile.com/my-account/sign-in](https://www.metrobyt-mobile.com/my-account/sign-in "My account sign in") or by calling Customer Care at 1-888-863-8768. Si alguien intenta transferir tu número de Metro a otro proveedor, el nuevo proveedor debe validar la solicitud con tu PIN de Metro. Metro verificará el PIN de seguridad de tu cuenta antes de permitir cambios en tu cuenta incluyendo el número de serie de tu dispositivo y tarjeta SIM. You may also consider checking with your bank to see if there is an alternative to using text for PIN authentication, such as email. ### Protect Against Phone Number Port Out & Device Change Scams ### Why did I get this message? The wireless industry is experiencing phone number port out and device change scams that could impact you, and we are requiring you to change your account security information if you haven't done so already. ### Why is this happening? Los estafadores intentan comprometer cuentas bancarias personales al obtener acceso a tu cuenta celular. Lo logran adivinando PIN de seguridad comunes como fechas de nacimiento, números secuenciales (por ej., 12345678), o número repetidos (por ej., 11111111). Once a fraudster gains access to your wireless account, they can either take over and transfer phone numbers from one wireless provider to another or change your device serial number and SIM card information on your account to take control of the phone line and thereby intercept personal banking information. ### Was my account compromised? Si hubiéramos identificado fraude en tu cuenta nos hubiéramos comunicado contigo. If you suspect your account has been compromised, you can call us at 1-888-8Metro8. ### What do I need to do? Te recomendamos cambiar el PIN de seguridad de tu cuenta a una combinación única y cambiar la respuesta de la pregunta de seguridad a algo que sea específico para ti. You can create a new secure PIN and change your security question answer by logging into your My Account at [https://www.metrobyt-mobile.com/my-account/sign-in](https://www.metrobyt-mobile.com/my-account/sign-in "My account sign in") or by calling Customer Care at 1-888-863-8768. You may also consider checking with your bank to see if there is an alternative to using text for PIN authentication, such as email. ### What if I do not reset my account PIN and security question? Metro restablecerá tu PIN y tu pregunta de seguridad por ti. If this happens, you will need to go through normal account recovery steps by visiting a store or calling customer care at 1-888-863-8768. ### How does the new PIN and security question answer help protect my account? Tu nuevo PIN de seguridad único te ayudará a protegerte para que los estafadores no obtengan acceso a la cuenta de tu celular, lo que evita que transfieran números de teléfono de un proveedor móvil a otro o cambien el número de serie de tu dispositivo y la información de la tarjeta SIM en tu cuenta para tomar el control de la línea telefónica y así interceptar información bancaria personal. The security question answer is used to recover your PIN so having an answer that cannot be easily obtained by fraudsters will help in the security of your account. ### Does this new PIN replace the PIN I use to login to My Account on the Metro by T-Mobile website? Yes, your new security PIN will update the PIN you use to access your My Account on the Metro by T-Mobile website. ### Is there anything else I can do to help protect my account? Asegúrate de siempre tener contraseñas difíciles en cualquier cuenta en línea o móvil. You may also consider checking with your bank to see if there is an alternative to using text-for-PIN authentication, such as email. ## Follow Metro by T-Mobile - [Tiktok](https://www.tiktok.com/@metrobytmobile) - [Instagram](https://www.instagram.com/metrobytmobile/) - [You Tube](https://www.youtube.com/metrobytmobile/) - [Facebook](https://www.facebook.com/metrobytmobile/) - [X](https://twitter.com/metrobytmobile/)
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