[Skip to main content](https://www.metrobyt-mobile.com#content-main) [](https://www.metrobyt-mobile.com/) Log in [](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [Support](https://www.metrobyt-mobile.com/support) - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) New to Metro - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) - [Transfer number](https://www.metrobyt-mobile.com/support/metro-transfer-your-phone-number) - [Set Up Apple Watch](https://www.metrobyt-mobile.com/support/new-to-metro/apple-watch) - [myMetro app Set up](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) - [Set Up Samsung Watch](https://www.metrobyt-mobile.com/support/new-to-metro/samsung-watch) - [Account resources](https://www.metrobyt-mobile.com/support/account) Account resources - [Manage account](https://www.metrobyt-mobile.com/support/account/manage-account) - [Make a payment](https://www.metrobyt-mobile.com/support/account/payments) - [Change a number](https://www.metrobyt-mobile.com/support/account/number-change) - [Check usage](https://www.metrobyt-mobile.com/support/account/usage) - [Smartphone Equality](https://www.metrobyt-mobile.com/support/account/smartphone-equality) - [Suspend a line](https://www.metrobyt-mobile.com/support/account/suspend) - [Plans & Benefits](https://www.metrobyt-mobile.com/support/plans-add-ons) Plans & Benefits - [Change plans](https://www.metrobyt-mobile.com/support/plans-add-ons/change-plan) - [Change add ons](https://www.metrobyt-mobile.com/support/plans-add-ons/change-add-ons) - [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-tuesdays) - [Scam Shield](https://www.metrobyt-mobile.com/support/plans-add-ons/scam-shield) - [Google One](https://www.metrobyt-mobile.com/support/plans-add-ons/google-one) - [T-Mobile Money](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-money) - [Messaging](https://www.metrobyt-mobile.com/support/plans-add-ons/messaging) - [Network Support](https://www.metrobyt-mobile.com/support/network) Network Support - [Wi-Fi Calling](https://www.metrobyt-mobile.com/support/network/wi-fi-calling) - [Network issues](https://www.metrobyt-mobile.com/support/network/network-issues) [Find a store](https://www.metrobyt-mobile.com/storelocator) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions My account [Log in](https://www.metrobyt-mobile.com/my-account/sign-in?INTNAV=tNav%3ALogIn) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Metro by T-Mobile Customers Get the Best from T-Mobile's Network Got one of these messages below? - Looks like your phone needs a software update - Your LTE setting may be affecting service quality - Your VoLTE setting may be affecting service quality __Looks like your phone needs a software update__ - Find your device below and follow the steps to check for a software update. - If you don't see your device or the steps don't work, please stop by your nearest Metro by T-Mobile store and we will be glad to assist you. Apple 1. From the Home screen, tap __Settings__ > __General__ > __Software Update__. 2. If an update is available, tap to download and install. Samsung 1. From the Home screen tap __Settings__ > __Software update__ > __Download and install__. 2. Tap __Ok__ > __Start__. When the restart message appears, tap __OK__. LG 1. From the Home screen, tap __Settings__ > __System__ > __Update Center__. 2. Tap __System update__ > __Check for updates__. 3. Follow the on-screen prompts to download and install the latest software update. One Plus 1. From the Home screen, swipe up, then tap __Settings__. 2. Tap __System update__ > __Check for updates__. 3. Follow the on-screen prompts to update to the latest software. __Your LTE setting may be affecting service quality__ - We want everyone to take advantage of our great network and noticed your LTE settings are disabled. - It's easy to update! Just find your device below and follow the step-by-step instructions to enable LTE on your device. - If you don't see your device or the steps don't work, please stop by your nearest Metro by T-Mobile store and we will be glad to assist you Apple 1. From the Home screen, tap __Settings__ > __Cellular or Cellular Data__. 2. If you have an iPhone with an eSIM, tap the line you're making changes to. 3. Tap __Cellular Data Options__, then tap the __Enable LTE__ toggle. 4. If you don't see the toggle, tap __Voice__ __& Data__ or __Data__ and choose __LTE.__ Samsung 1. Open the __Settings__ app and tap __Mobile Networks__. If you don't see it, tap __Connections__ first. 2. Tap __Network Mode__ and choose an option that says __LTE__. LG 1. From your apps list, tap __Settings__ > __Network__ > __Mobile networks__. 2. Tap __Network mode__ and choose an option that says __LTE__. OnePlus 1. From the Home screen, swipe up, then tap __Settings__. 2. Tap __Wi-Fi & internet__ > __SIM & network__ > __Preferred network type__. 3. Choose an option that says __LTE__. __Your VoLTE setting may be affecting service quality__ - We want everyone to take advantage of our great network and noticed your VoLTE settings are disabled. - It's easy to update! Just find your device below and follow the step-by-step instructions to enable VoLTE on your device. - If you don't see your device or the steps don't work, please stop by your nearest Metro by T-Mobile store and we will be glad to assist you. Apple 1. From any Home screen, tap __Settings__ > __Cellular or Cellular Data__ > __Cellular Data Options__. 2. If you have an iPhone with an eSIM, tap the line you're making changes to. 3. Tap __Enable LTE__ and choose __Voice & Data__. Samsung 1. Open the __Settings__ app and tap __Connections__ > __Mobile networks__. 2. Slide the __VoLTE__ __calls__ switch to the __ON__ or __OFF__ position. 3. If it's not there open the __Phone__ app, press the __Menu__ icon with three dots, and check in __Settings__. LG 1. From any home screen, tap __Phone__. 2. Tap __Menu__ > __Call settings__. 3. Tap the __VoLTE__ switch to turn it on or off. \*Coverage not available in some areas. Algunos usos pueden requerir cierto plan o característica; visita T-Mobile.com. Mas confiable: de acuerdo con un informe de auditoría realizado por terceros con datos de participación colectiva para la experiencia del usuario recopilada de enero a julio de 2021. Full details at: [www.umlaut.com/en/benchmarking/USA](http://www.umlaut.com/en/benchmarking/USA). Fastest: According to Opensignal Awards - USA: 5G User Experience Report July 2021, based on independent analysis of average speeds from mobile measurements recorded during the period March 16 - June 13, 2021 © 2021 Opensignal Limited. 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