[Skip to main content](https://www.metrobyt-mobile.com#content-main) [](https://www.metrobyt-mobile.com/) Log in [](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [Support](https://www.metrobyt-mobile.com/support) - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) New to Metro - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) - [Transfer number](https://www.metrobyt-mobile.com/support/metro-transfer-your-phone-number) - [Set Up Apple Watch](https://www.metrobyt-mobile.com/support/new-to-metro/apple-watch) - [myMetro app Set up](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) - [Set Up Samsung Watch](https://www.metrobyt-mobile.com/support/new-to-metro/samsung-watch) - [Account resources](https://www.metrobyt-mobile.com/support/account) Account resources - [Manage account](https://www.metrobyt-mobile.com/support/account/manage-account) - [Make a payment](https://www.metrobyt-mobile.com/support/account/payments) - [Change a number](https://www.metrobyt-mobile.com/support/account/number-change) - [Check usage](https://www.metrobyt-mobile.com/support/account/usage) - [Smartphone Equality](https://www.metrobyt-mobile.com/support/account/smartphone-equality) - [Suspend a line](https://www.metrobyt-mobile.com/support/account/suspend) - [Plans & Benefits](https://www.metrobyt-mobile.com/support/plans-add-ons) Plans & Benefits - [Change plans](https://www.metrobyt-mobile.com/support/plans-add-ons/change-plan) - [Change add ons](https://www.metrobyt-mobile.com/support/plans-add-ons/change-add-ons) - [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-tuesdays) - [Scam Shield](https://www.metrobyt-mobile.com/support/plans-add-ons/scam-shield) - [Google One](https://www.metrobyt-mobile.com/support/plans-add-ons/google-one) - [T-Mobile Money](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-money) - [Messaging](https://www.metrobyt-mobile.com/support/plans-add-ons/messaging) - [Network Support](https://www.metrobyt-mobile.com/support/network) Network Support - [Wi-Fi Calling](https://www.metrobyt-mobile.com/support/network/wi-fi-calling) - [Network issues](https://www.metrobyt-mobile.com/support/network/network-issues) [Find a store](https://www.metrobyt-mobile.com/storelocator) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions My account [Log in](https://www.metrobyt-mobile.com/my-account/sign-in?INTNAV=tNav%3ALogIn) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Metro® by T‑Mobile Policies ## Return Policy Metro by T-Mobile will gladly assist with your Return. En Metro, simplificamos las devoluciones. If you're not satisfied with your device, you have 14 days to bring it back. For in-store purchases, that's 14 days from the date you bought it and activated your new line. For online orders or upgrade orders shipped to you, it's 14 days from the day it was delivered. Solo tiene que usar el cupón de devolución incluido en la caja. If you picked up a T-Mobile 5G Gateway, the same 14-day window applies. Cuando devuelva un equipo, deberá hacerlo con el recibo, en la caja original y con todos los accesorios incluidos. It should be in "like new" condition with no damage and no changes or alterations to the hardware or software. Las compras realizadas en la tienda deben devolverse en la misma tienda y las compras realizadas en línea deben enviarse por correo. Some items cannot be returned. __Accessories bought online are final sale__. Los cargos por servicio prepago, cargos mensuales, actualizaciones en la tienda, descargas de apps, servicios adicionales y otros cargos no son reembolsables. Returns cannot be made for warranty issues - __if your device has a defect covered by the manufacturer's warranty, that's handled through the warranty process, not our return policy.__ Device upgrades cannot be returned or refunded either, unless it was an upgrade device shipped to you, though the device may qualify for a limited manufacturer's warranty. Los reembolsos se emiten menos cualquier reembolso que haya recibido y los costos de envío. Algunas ofertas promocionales pueden requerir que devuelva todos los artículos que recibió con su equipo para seguir siendo elegible para el descuento. En resumen: siempre que su equipo esté en buenas condiciones y lo devuelva dentro de 14 días, lo tenemos cubierto. Just remember, services, add-ons, in-store upgrades, and online accessory purchases are final sale. ## Returned Payment Policy If your payment is dishonored or returned, we may charge you a returned payment fee at the highest amount permissable by law, and we may also generate a draft or electronically debit your account for any fee amount due, all as allowed by law. ## Our Commitment to Unlimited and Net Neutrality Metro is powered by T‑Mobile's blazing fast nationwide 4G LTE and 5G networks, giving Metro customers the best value in wireless. Para que los clientes de Metro tengan la opción de obtener el mejor precio y una experiencia fantástica, sus datos se priorizan después de los datos de algunos clientes de T-Mobile y Sprint. En la gran mayoría de horarios y áreas, la mayor parte de los clientes experimentará un efecto mínimo, si hubiere alguno, a partir de esta práctica. Para asegurarnos de estar ofreciendo la mejor experiencia de red para la mayor cantidad de clientes en sus planes de Metro, en la gran mayoría de nuestros planes el uso de datos de usuarios que usan una gran cantidad de datos tiene prioridad secundaria en comparación con el uso de otros clientes hasta el próximo ciclo de facturación. En la mayoría de los planes de tarifas de Metro, para ser considerado un usuario que consume una gran cantidad de datos, el nivel de uso debe superar los 35GB de datos en un ciclo de facturación. Este nivel de uso se evalúa en forma periódica en todos nuestros planes de tarifas y marcas para gestionar el tráfico de la red y brindarles una buena experiencia a todos los clientes, con una amplia variedad de opciones para los clientes. Los clientes no deberían notar diferencia por la priorización en la gran mayoría de horarios y lugares pero pueden notar velocidades reducidas en comparación con clientes con una mayor prioridad durante períodos de congestión de la red. Según el grado de congestión de la red, estos clientes pueden notar impactos más frecuentes en algunas transmisiones continuas de video, descargas de archivos y otras actividades de gran consumo de banda ancha. Y para garantizar la mejor experiencia en su equipo de Metro, priorizamos los datos de equipos de Metro en la mayoría de los planes (a excepción de algunos de nuestros planes de hotspot superiores, que tienen prioridad como tethering) sobre los datos (tethering) de hotspot de smartphones, de modo que los clientes que usan hotspot de smartphones también pueden notar temporalmente velocidades de tethering reducidas durante períodos de congestión de la red. Nuestra función Data MaximizerTM optimiza la transmisión continua de video en equipos móviles para mejorar la experiencia de red general del cliente. En el caso de video no optimizado automáticamente por el proveedor, ajustamos la frecuencia de transmisión continua de video a hasta 2.5 Mbps (SD). Así que puede usar sus datos según más le convenga. Constantemente actualizamos nuestra red y agregamos capacidad para que nuestros clientes puedan usar sus datos 4G LTE y 5G en más lugares y a velocidades más rápidas. For details and options ask your sales representative or visit metrobyt-mobile.com/OpenInternet. ## Web Guard Web Guard is a free, optional feature that restricts access to age-inappropriate websites on your handset for children, teens, and young adults. 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- ## About
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- ## Legal
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- ## Benefits
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- ## Devices
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- ## Plans
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