[Skip to main content](https://www.metrobyt-mobile.com#content-main) [](https://www.metrobyt-mobile.com/) Log in [](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [Support](https://www.metrobyt-mobile.com/support) - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) New to Metro - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) - [Transfer number](https://www.metrobyt-mobile.com/support/metro-transfer-your-phone-number) - [Set Up Apple Watch](https://www.metrobyt-mobile.com/support/new-to-metro/apple-watch) - [myMetro app Set up](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) - [Set Up Samsung Watch](https://www.metrobyt-mobile.com/support/new-to-metro/samsung-watch) - [Account resources](https://www.metrobyt-mobile.com/support/account) Account resources - [Manage account](https://www.metrobyt-mobile.com/support/account/manage-account) - [Make a payment](https://www.metrobyt-mobile.com/support/account/payments) - [Change a number](https://www.metrobyt-mobile.com/support/account/number-change) - [Check usage](https://www.metrobyt-mobile.com/support/account/usage) - [Smartphone Equality](https://www.metrobyt-mobile.com/support/account/smartphone-equality) - [Suspend a line](https://www.metrobyt-mobile.com/support/account/suspend) - [Plans & Benefits](https://www.metrobyt-mobile.com/support/plans-add-ons) Plans & Benefits - [Change plans](https://www.metrobyt-mobile.com/support/plans-add-ons/change-plan) - [Change add ons](https://www.metrobyt-mobile.com/support/plans-add-ons/change-add-ons) - [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-tuesdays) - [Scam Shield](https://www.metrobyt-mobile.com/support/plans-add-ons/scam-shield) - [Google One](https://www.metrobyt-mobile.com/support/plans-add-ons/google-one) - [T-Mobile Money](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-money) - [Messaging](https://www.metrobyt-mobile.com/support/plans-add-ons/messaging) - [Network Support](https://www.metrobyt-mobile.com/support/network) Network Support - [Wi-Fi Calling](https://www.metrobyt-mobile.com/support/network/wi-fi-calling) - [Network issues](https://www.metrobyt-mobile.com/support/network/network-issues) [Find a store](https://www.metrobyt-mobile.com/storelocator) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions My account [Log in](https://www.metrobyt-mobile.com/my-account/sign-in?INTNAV=tNav%3ALogIn) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Scam Shield Get help with scams, spam, and fraud - [Scam Shield explained](https://www.metrobyt-mobile.com#Section1) - [Manage Scam Shield](https://www.metrobyt-mobile.com#Section2) - [Scam Shield Premium](https://www.metrobyt-mobile.com#Section3) - [Contact us](https://www.metrobyt-mobile.com#Section4) Scam Shield Explained ## Our Scam Shield app gives you control over who is contacting you with anti-scam protections like Scam ID, Scam Block Scam Shield is your ultimate control center with anti-scam features like Scam Likely, Scam Block, and Caller ID Download the Scam Shield app now! [](https://apps.apple.com/us/app/t-mobile-scam-shield/id1367276365) [](https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en_US&gl=US) ## Our Scam Shield app gives you control over who is contacting you with anti-scam protections like Scam ID, Scam Block ## Manage Scam Shield ### Report Scam, Spam, and Spoofed numbers 1. Download Scam Shield from the [Google Play Store](https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en_US&gl=US) or [Apple App Store](https://apps.apple.com/us/app/t-mobile-scam-shield/id1367276365) 2. In the Scam Shield app, select the __Activity__ tab. 3. Choose the __Menu__ icon with the three dots then select __Report Calls__. 4. Select the number that needs to be reported, then choose __Okay__. 5. Choose the best category that represents the type of call, then select __Send Report__.  ## Report Scam, Spam, and Spoofed numbers ### Add numbers to your Allow list to prevent them from being blocked 1. In the Scam Shield app, select the __Activity__ tab. 2. Select the name of a contact, then select __Allow__. 3. If you don't have the Allow option, select __More > Allow calls__.  ## Add numbers to your Allow list to prevent them from being blocked ### View Caller details 1. In the Scam Shield app, select the __Activity__ tab. 2. Choose a caller to see more options. 3. Select __Details__ to view the following caller details__.__ Some callers have more details if they have a WhitePages profile, like a business. - Name - Options to block calls, block text, allow calls, or send to voicemail - Phone Number - City and State - Recent activity  ## View Caller details ### Delete Call activity 1. In the Scam Shield app, select the __Activity__ tab. 2. Go to the __No more activity to display__ section. These steps only delete the entries that have loaded. 3. Select the __Menu__ icon with three dots, then choose __Delete calls__. 4. Choose __Delete calls__ > __Yes, delete call records__ (Once you delete your activity, it can't be restored)  ## Delete Call activity ## Using premium features ### Add premium features for full protection - ### Manage your subscription Upgrade to Scam Shield Premium Upgrading to Scam Shield Premium will result in additional charges on your monthly bill. 1. In the Scam Shield app, select __Settings__ > __My Account__. 2. Select __Upgrade to Premium__. 3. Enter your account PIN and select __Confirm__. 4. You'll receive a text message confirming the change. Unsubscribe and downgrade to Scam Shield Basic: 1. In the Scam Shield app, select __Settings__ > __My Account__. 2. Select __Deactivate__ to downgrade to Scam Shield basic. 3. Enter your account PIN and select __Confirm__. 4. You'll receive a text message confirming the change. - ### Block a number from calling Blocked number lists are stored on the network and automatically transfer to new devices. 1. In the Scam Shield app, select the __Activity__ tab. 2. Select the name of a contact, then choose __Block__. If the number isn't in the Activity log, you can manually add it. - ### Send calls to voicemail 1. In the Scam Shield app, select the Settings tab. 2. Select Category Manager and choose the desired categories. These calls will be sent to voicemail. - ### Reverse number lookup 1. In the Scam Shield app, select the __Activity__ tab. 2. Choose the Menu icon with three dots, then select __Reverse number lookup__. 3. Enter a 10-digit number, then select __Lookup number__. Es posible que cierta información no esté disponible para todos los números. [Log in to get Scam Shield Premium , opens in a new window](https://www.metrobyt-mobile.com/login/sign-in) ## Need more help? Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! Si aún tienes preguntas, contáctanos. 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