Switched over from Cricket 2 weeks ago and so far I am pleased with the service, plan and price. I just wanted to give recognition to Ali, who helped me, he was very kind to wait on a call back from Cricket with the transfer pin #, since my Cricket phone just went dead after almost 2 years. Metro seemed to be the best option for me. Initially I had felt a little scammed by the sales gentleman, after finding out I paid more than necessary, after contacting a couple other Metro stores nearby. Well, I went back couple weeks later to get back my $26ish I felt I was owed. He explained that all the stores were franchises and have different store policies. I have worked in the hospitality industry nearly my whole life and Ali definitely understands the "customer is always right" mentality. He was very professional, compensated me with an extra accessory and I left satisfied. Maybe he hadn't overcharged me, just that their store had different policies than others. I still think if you are representing a company that all stores should be the same, maybe different add-on promotions, but not some stores charge for taxes on the free phone while others don't. Anyways a great deal overall for a free Samsung A37, just wish it had a memory card slot, other than that, solid phone! I still prefer Motorola over Samsung!! Make sure you ask for Ali, he will take care of you!
