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Get Answers Here! - ## What is Google One? Google One gives you cloud storage and automatic phone backup to keep your photos, video, contacts and safer in the cloud. Además, puedes compartir tu almacenamiento y beneficios del plan con hasta otros 5. Access Google One through one.google.com or by downloading the Google One app from the Play Store. \[Note: Automatic mobile backup is only supported on Android devices] - ## What's the price? Si tienes un plan elegible de Metro® by T-Mobile, el costo de una suscripción de Google One de 100GB está incluido en tu plan de tarifas sin costo extra con opciones de más almacenamiento. Para obtener más almacenamiento y beneficios adicionales, puedes comprar un plan de 200GB o 2TB que se factura mensualmente de forma recurrente. Currently, for Metro to cover the cost of the Google One membership you must activate your membership within the Google One app from an Android device. - ## How can I pay for Google One? If you're on an eligible Metro® by T-Mobile plan, the cost of a 100 GB Google One subscription is included in your rate plan at no extra cost. You can upgrade your Google One storage allotment through the myMetro app or Metro Customer Care by dialing 1-888-8METRO8 if you exceed your storage limit. - ## Do I have to get the app? You will need to download the Google One app from the Google Play Store, if it's not already on your device, sign into a Google account to register, then set up mobile backup. Once you've set up your membership, you have the option of accessing your Google One member benefits at one.google.com or through the app. \[Note: Only supported on Android devices for activation] - ## How much storage do I get free today? Every Google Account comes with 15GB of storage shared across Google Drive, Gmail, and Google Photos. - ## How is Google One different from Drive? Google One subscriptions come with additional storage (plans start at 100GB) that can be used across Google Drive, Gmail, and Google Photos. Drive funciona igual que siempre. The difference is that with Google One, you get access to more storage for your Google Account and can share your plan with up to 5 additional people. - ## What counts against my storage quota? See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for what counts against your storage quota. - ## What happens to my free storage (15GB) when I get Google One? Free storage will be counted as part of the new total quota. Por ejemplo, si alguien tiene 15GB y se actualiza a un plan de 100GB, su nuevo almacenamiento total será de 100GB (esto es lo mismo que con los planes individuales pagados actuales de Google Drive). For family members that are added in a plan, users keep their 15GB free storage, and only start using storage from the shared plan once they exceed the free quota. - ## What happens to my Google One account if my Metro® by T-Mobile account is canceled? Seguirás teniendo todos tus beneficios de Google One por 7 días. Después de 7 días, tú y tus familiares (si está habilitada la opción de compartir con la familia) perderán acceso a tu almacenamiento y beneficios adicionales. Cada persona mantendrá su almacenamiento gratis predeterminado de 15GB. Si estás usando más de 15GB de almacenamiento, tus archivos permanecerán seguros durante un período de hasta 2 años, pero no podrás guardar nada nuevo. If you're over your quota for 2 years or longer your content may be removed from Gmail, Google Photos, and Google Drive (this includes Google Docs, Sheets, Slides, Drawings, Forms, and Jamboard files). You can also subscribe to Google One directly at one.google.com. - ## How much storage am I using now? (as a non-Google One member) Go to [https://drive.google.com/settings/storage](https://drive.google.com/settings/storage) to see your current storage usage across Drive, Photos and Gmail. - ## What happens to my mobile backup when I exceed my storage limit? Once you start running out, you'll receive notifications flagging that you are about to run out of storage. Si excedes el límite de almacenamiento, el teléfono dejará de realizar copias de seguridad, pero aún podrás acceder a la copia de seguridad más reciente y utilizarla para restaurar en un dispositivo nuevo. In either scenario, you will have the option to clear up storage space, or you can upgrade your Google One storage allotment through the myMetro app or Metro Customer Care by dialing 1-888-8METRO8. - ## What is Google One automatic mobile backup? Google One automatic mobile backup is a "set it and forget it" backup feature for certified Android devices. Google One seamlessly backs up photos, videos, contacts, and more on your mobile device. Just turn it on in the Google One app. And if you break or lose your device, no problem. Just restore the content to your new one, and you're good to go. Aquí puedes obtener más información sobre las copias de seguridad. With the Google One app, you can manage your storage and see the status of your backups. - ## Who is automatic mobile backup available to? Google One automatic mobile backup will be available to Metro® by T-Mobile customers on qualifying Metro plans who download the Google One app on their Android phones and activate the Google One benefit. - ## Does mobile backup cost extra? No. It is included in the cost of your eligible Metro® by T-Mobile plan when you have an active Google One membership. - ## How does backup impact my storage? Your backed up original quality (full resolution) photos, videos, and MMS will count against your storage quota that you get through Google One. See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for what is included in backups. - ## How does Google One automatic mobile backup differ from Drive Backup and Sync? Google One is for backing up your mobile device, while Backup and Sync is for backing up your computer, camera and SD Cards. - ## Doesn't Google Photos already back up? ¿Google One va a reemplazar a Photos? Google Photos aún funciona de la misma manera, puedes respaldar, acceder y compartir tus fotos y videos. However, you will be limited to a storage quota of 15GB unless you upgrade to Google One. - ## How do I back up my phone? See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for instructions on how to backup your device. - ## How do I restore my phone? See [here](https://www.metrobyt-mobile.com/benefits/google-one "Follow link") for steps on how to restore your device. - ## Can I restore using the Android Setup Wizard? If your new Android device is running Android 9 or higher, you are a Google One member, and you have your phone backed up, you will see a prompt within the Android Setup Wizard to restore your original quality (full resolution) photos and videos, as well as MMS messages. - ## I'm having problems backing up or restoring my phone. Contact a Google expert by using your Google One app, or Metro® by T-Mobile Customer Care by dialing 1-888-8METRO8 for any issues backing or restoring your phone. You can also seek assistance in your nearest Metro store. - ## How many people can I share Google One with? Puedes compartir tu membresía de Google One con hasta 5 familiares (6 personas en total, incluyéndote a ti) que tengan una cuenta de Google en el mismo país. Whoever first subscribes to Google One can decide if they want to share with existing family group (it's opt-in, not mandatory). - ## Are there restrictions on who I can share it with? Cualquier persona puede crear una familia con Google siguiendo las restricciones de los términos de servicio de Google Families. El administrador de la familia decide quién participa en el grupo familiar y administra los miembros, y configurará y administrará el método de pago familiar. The family manager is responsible for all purchases made using the family payment method. - ## Does it cost more to share with my family? No. - ## What am I actually sharing? Once a Google One membership is shared with family, the amount of storage tied to the membership is shared among the family group. El uso de almacenamiento de cada persona (después de los primeros 15GB) se descuenta del límite general, por ej. Si una familia tiene el plan de 100GB, todos los miembros usan sus 15GB personales antes antes de compartir la asignación de 85GB. Los miembros de la familia pueden usar todo el almacenamiento disponible que quieran. If any family members have individual plans, or promos, storage will be counted against those quotas before counting against the family group quota. - ## Does sharing my Google One membership mean that they will be able to see all my stored stuff? No. Si bien Google One te permite compartir tu plan de almacenamiento con familiares, esto no les otorga acceso a archivos de tu Drive, a menos que compartas específicamente un archivo o carpeta con ellos. You are only sharing your cloud storage quota, and not your files, photos, or videos. - ## How do I know my information is safe with Google? La seguridad es y siempre ha sido una prioridad para nosotros. All Google services, including Google One, are protected by one of the world's most advanced security infrastructures. 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