[Skip to main content](https://www.metrobyt-mobile.com#content-main) [](https://www.metrobyt-mobile.com/) Log in [](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [Support](https://www.metrobyt-mobile.com/support) - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) New to Metro - [New to Metro](https://www.metrobyt-mobile.com/support/new-to-metro) - [Transfer number](https://www.metrobyt-mobile.com/support/metro-transfer-your-phone-number) - [Set Up Apple Watch](https://www.metrobyt-mobile.com/support/new-to-metro/apple-watch) - [myMetro app Set up](https://www.metrobyt-mobile.com/support/new-to-metro/metro-app-set-up) - [Set Up Samsung Watch](https://www.metrobyt-mobile.com/support/new-to-metro/samsung-watch) - [Account resources](https://www.metrobyt-mobile.com/support/account) Account resources - [Manage account](https://www.metrobyt-mobile.com/support/account/manage-account) - [Make a payment](https://www.metrobyt-mobile.com/support/account/payments) - [Change a number](https://www.metrobyt-mobile.com/support/account/number-change) - [Check usage](https://www.metrobyt-mobile.com/support/account/usage) - [Smartphone Equality](https://www.metrobyt-mobile.com/support/account/smartphone-equality) - [Suspend a line](https://www.metrobyt-mobile.com/support/account/suspend) - [Plans & Benefits](https://www.metrobyt-mobile.com/support/plans-add-ons) Plans & Benefits - [Change plans](https://www.metrobyt-mobile.com/support/plans-add-ons/change-plan) - [Change add ons](https://www.metrobyt-mobile.com/support/plans-add-ons/change-add-ons) - [T-Mobile Tuesdays](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-tuesdays) - [Scam Shield](https://www.metrobyt-mobile.com/support/plans-add-ons/scam-shield) - [Google One](https://www.metrobyt-mobile.com/support/plans-add-ons/google-one) - [T-Mobile Money](https://www.metrobyt-mobile.com/support/plans-add-ons/t-mobile-money) - [Messaging](https://www.metrobyt-mobile.com/support/plans-add-ons/messaging) - [Network Support](https://www.metrobyt-mobile.com/support/network) Network Support - [Wi-Fi Calling](https://www.metrobyt-mobile.com/support/network/wi-fi-calling) - [Network issues](https://www.metrobyt-mobile.com/support/network/network-issues) [Find a store](https://www.metrobyt-mobile.com/storelocator) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions My account [Log in](https://www.metrobyt-mobile.com/my-account/sign-in?INTNAV=tNav%3ALogIn) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Prevent Account Takeover Fraud Use this page to understand what account takeover fraud is, how to protect your services, and additional steps to secure your account. - [What is Account Takeover Fraud?](https://www.metrobyt-mobile.com) - [Account Verification](https://www.metrobyt-mobile.com) - [How to protect your account](https://www.metrobyt-mobile.com) - [Contact us](https://www.metrobyt-mobile.com) ## How To Fight Account Takeover Fraud There is no doubt that wireless technology and device innovation have transformed our day-to-day lives and our mobile devices are vital. El fraude de adquisición de cuenta tiene lugar cuando un criminal toma control de la cuenta y el número telefónico de un cliente del servicio móvil, de modo que puede hacer y recibir llamadas y enviar y recibir textos como si fuera el cliente. El objetivo suele ser obtener acceso a las cuentas financieras, de email, de redes sociales y a los números de teléfono celular del cliente. Estos son generalmente el primer objetivo porque muchas plataformas y aplicaciones utilizan un PIN de un solo uso enviado por mensaje de texto o llamada telefónica para autenticar a sus clientes. If you believe someone has made unauthorized changes to your account, call Metro by T-Mobile immediately, either by dialing 611 from a Metro by T-Mobile phone or 1-888-METRO-8 (863-8768) from any device. Metro by T-Mobile also supports law enforcement investigations of specific fraud cases. ## FAQs - ## What is SIM Swap Fraud? SIM swap fraud occurs when a customer's phone number is assigned to a new SIM card and mobile device without their knowledge or consent. Los estafadores pueden usar información personal o de la cuenta de servicio móvil de la víctima, incluyendo contraseñas robadas o identificaciones falsas, para hacerse pasar por el cliente real y realizar el cambio de tarjeta SIM. Normally swapping a SIM card between devices is a legitimate service that allows customers to upgrade or replace a lost or stolen device. - ## What is Port out Fraud? Porting a phone number occurs when a customer switches to another carrier while keeping their number. Permitir que los clientes transfieran sus números es una práctica legítima y una libertad importante que permite a los clientes elegir los proveedores y planes que mejor se adapten a sus necesidades. Fraudulent porting happens when a fraudster gains access to the victim's mobile account information, often by phishing the account password, to port the victim's number to a new account at a new carrier. - ## How is Metro by T-Mobile protecting my account? There is no silver bullet when it comes to data security and Metro by T-Mobile is constantly evolving its safeguards to respond to new risks and new ways used to commit fraud, including but not limited to: - Working with law enforcement and security experts to learn about new fraud techniques to anticipate new threats. - Conducting extensive training of Care reps on how to spot scams and using the latest processes and protections available for customers. - Continuously planning, testing, and implementing a variety of technical improvements to identify and respond to risks and fraud attempts. ## Account Verification __How you can protect your accounts__ All Metro by T-Mobile accounts are protected by a 6-15 digit Account PIN. Un número no puede transferirse a otro proveedor sin que se verifique dicho PIN. También usamos este PIN para autenticar tu cuenta cuando llamas a Servicio al Cliente o visitas una tienda. It's important to have a strong and complex PIN that is frequently changed and cannot be easily guessed or obtained. Al crear un PIN, este debe tener entre 6 y 15 dígitos no correlativos. Una vez creado el PIN, tanto los clientes nuevos como los existentes deben configurar preguntas de seguridad. Si olvidaste el PIN de tu cuenta o nunca lo haz creado, ve a la sección Restablecer PIN en Mi cuenta. Se te indicará que introduzcas un PIN de un solo uso (OTP) que hayas recibido por SMS para restablecer o crear el PIN de tu cuenta. For more information about managing your account and logging in see [Manage My Account](https://www.metrobyt-mobile.com/support/account/manage-account). __When conducting the following transactions, a one-time PIN is required__ - Device/SIM Change request - Port-Out PIN generation - Updating PIN - Updating Address - Add/Remove of Account Takeover Protection features ### PIN Requirements You cannot use information from your account, such as Date of Birth, SSN, Phone Number, Account Numbers, etc. For example, ineligible PIN formats: - Sequential (such as 3456789) Repeating (such as 4444) - The beginning or end of the mobile number - A mobile number on the account or your Billing Account Number - Federal tax ID number, Social Security number, or date of birth - In addition to the above - You cannot use the below combinations: - Repeating sequences of 2-5 characters (123123) - Repetitive numbers \[2 max] (111222) - Repeat of calendar years (20082008) - Sequential number sequence (01234567) - Repeated numbers (111111) ## Protecting Your Account There is no silver bullet when it comes to data security and Metro by T-Mobile is constantly evolving its safeguards to respond to new risks and new ways used to commit fraud, including but not limited to: - Working with law enforcement and security experts to learn about new fraud techniques to anticipate new threats. - Conducting extensive training of Care reps on how to spot scams and using the latest processes and protections available for customers. - Continuously planning, testing, and implementing a variety of technical improvements to identify and respond to risks and fraud attempts. __Add SIM Swap Protection__ SIM Change Protection is a free feature offered to all Metro by T-Mobile customers. SIM Change Protection provides additional security to your account to protect you from the most common instances of SIM swap fraud.  Note: SIM protection does not prevent eSIM transfer on Apple devices, due to the extensive security steps already included in that process.  __Add Port Out Protection__ Port Out Restriction provides you the option to further secure your account by not allowing your mobile number to be ported out to another service provider, when enabled. 1. Log in to your Metro online account or the myMetro® app. 2. Select __Account__. 3. Select __Account Options__. 4. Select __Account Protection__. 5. Select __Port Out Protection__, then select __On__. 6. Select __Continue__. 7. To complete the transaction a One Time Pin (OTP) will be sent to your device to verify the change request. __Reporting Fraud__ - Anonymous callers: The FCC mandates that mobile carriers allow callers the ability to block their caller ID information and place anonymous calls. Metro by T-Mobile is obligated to honor the privacy of the caller in these circumstances. Metro by T-Mobile can't block anonymous calls or override the privacy choice of the caller, but you may choose not to accept them. To make an anonymous call yourself, dial \*67 before dialing the number you are calling. For more information about privacy and security, refer to o Privacy Policy - Verified callers: We follow the FCC standards of STIR and SHAKEN to help fight scam callers industry-wide in addition to our own call authentication. - Number Verified is available on capable devices and will indicate that the incoming number has been validated and authorized. Review the Tech Specs for individual devices to determine if this service is available. - Spoofed calls occur when scammers illegally mimic originating telephone numbers. - Number Verified helps confirm if the calling number is accurate and not impersonating another phone number. ## Need more help? 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