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Cuando los filtros de nuestra red detectan una posible llamada de estafa, la marcamos y la mostramos como Scam Likely en tu equipo. Esto es posible gracias a nuestra tecnología de ID de estafa incorporada en nuestra red y activada por defecto para todos los clientes de T-Mobile. No action is required on the part of customers to enable it, and it's free. - ## How do I block a scam call on Metro? There are a few ways to turn on Scam Block: - Download the free Scam Shield app and toggle on Scam Block - Dial #662# from your Metro by T-Mobile device - Log in to your account, then select My Account>Add Services>Protection>Scam Block - In the myMetro® app, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services - Dial 611 from your Metro device to speak to Care Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time. - ## What about scam/spam texts? ¿T-Mobile los bloquea? We've had an anti-spam solution for mobile messaging including SMS and MMS since 2014, and we include it at no additional charge for Metro by T-Mobile customers. Here's how it works: - Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Cuando entra un mensaje del servicio móvil a la red, lo verificamos con la solución de protección contra fraude. Si se determina que es un mensaje de texto fraudulento o no deseado, lo bloqueamos. Otherwise, the message will be delivered. - Customers can report spam or unwanted messages by simply forwarding the messages to 7726. Responderemos con un mensaje de texto de confirmación y reenviaremos el mensaje al Centro de seguridad para que sea analizado. The message and your details are encrypted, so your identity won't be shared. - Replying "STOP" is usually a convenient way to quickly opt out of a message program. Sin embargo, para los mensajes de texto no deseados o fraudulentos, recomendamos que no los respondas y los reenvíes directamente al 7726. Similar to picking up an unknown robocall, spammers will use any texted reply (including "STOP") as confirmation that they've reached a real person. - ## How do I get Scam ID? Scam ID is free and automatic for all Metro by T-Mobile customers; no action required. - ## What is Caller ID? Caller ID is the name of the caller as displayed on incoming calls made by the caller, and it's a free feature for all Metro by T-Mobile customers with a capable device. - ## How do I get free Caller ID? The free Caller ID can be activated one of the following ways: 1. Download the Scam Shield app 2. Add through one of our self-serve options: myMetro® app or online through MyAccount 3. Visit a Retail store Call Care by dialing 611 from your Metro by T-Mobile phone. - ## How do I change the name that appears as my outbound Caller ID? Ingresa a Mi Cuenta y selecciona >Perfil>Editar identificador de llamadas para modificar cómo quieres que se muestre tu propio identificador de llamadas cuando llames, luego ingresa tu nombre legal o una variante aceptable. No se permite un lenguaje vulgar. Los cambios aparecerán dentro de las 72 horas posteriores. If your name change isn't working, please dial 611 from your phone and we'll connect you to Care. - ## What is Scam Shield Premium? Scam Shield Premium delivers advanced call and text controls beyond the free services included with Scam Shield to help combat unwanted robocalls and manage nuisance calls and texts. Features include: Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls Reverse Number Lookup for unknown callers or text, and the option to create Always Block lists that live on the network-not just your contact list-so your preferences will stay, even if you delete the app or get a new device Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app Add Scam Shield Premium features for $2/line per month. - ## How do I get Scam Shield Premium services? You can activate Scam Shield Premium within the Scam Shield app, in MyAccount, the myMetro® app, by visiting a retail store, or by calling Care. - ## Do I have to get Scam Shield Premium in order to get Caller ID? No, Caller ID is an independent feature and does not require you having Scam Shield Premium. - ## I use the Scam Shield app and have Scam Block turned ON. ¿Por que sigo recibiendo llamadas no deseadas o fraudulentas? Hacemos todo lo posible para bloquear ese tipo de llamadas. Las defensas de nuestra red se actualizan cada 6 minutos. Sin embargo, los estafadores a veces encuentran la manera de pasar por alto estas protecciones de la red. Mientras continuamos mejorando los filtros de nuestra red a fin de bloquear un mayor porcentaje de llamadas no deseadas y fraudulentas, alentamos a todos nuestros clientes a reportar cualquier llamada no deseada o fraudulenta que no hayamos podido bloquear. También puedes reportar llamadas que consideras seguras y que se hayan bloqueado por error. There are two ways you can report calls: __From the app (Basic):__ 1. In the Scam Shield app, tap the Activity tab. A call log appears. 2. Select the number that needs to be reported, then tap __Report__ 3. 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