[Skip to main content](https://www.metrobyt-mobile.com#content-main) [![metro by T-Mobile](https://www.metrobyt-mobile.com/content/dam/digx/metro/us/en/branding/logos/corporate/metro-d-light-2022.svg)](https://www.metrobyt-mobile.com/) Log in [![metro by T-Mobile](https://www.metrobyt-mobile.com/content/dam/digx/metro/us/en/branding/logos/corporate/metro-d-light-2022.svg)](https://www.metrobyt-mobile.com/) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions - [My account](https://www.metrobyt-mobile.com/my-account/dashboard) - [Monthly total](https://www.metrobyt-mobile.com/my-account/monthlytotal) - [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans - [Cell phone plans](https://www.metrobyt-mobile.com/phone-plans) - [Hotspot, tablet & watch plans](https://www.metrobyt-mobile.com/plans/connected-devices) - [Home Internet plans](https://www.metrobyt-mobile.com/plans/home-internet) - [Bring Your Own Phone](https://www.metrobyt-mobile.com/deals/one-line-for-25-phone-plan) - [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices) - [$40 Period.](https://www.metrobyt-mobile.com/deals/40Period) - [Phones & devices](https://www.metrobyt-mobile.com/cell-phones) Phones & devices - [Cell phones](https://www.metrobyt-mobile.com/cell-phones) - [Apple iPhones](https://www.metrobyt-mobile.com/cell-phones/brand/apple) - [Android phones](https://www.metrobyt-mobile.com/cell-phones/osy/android) - [Tablets](https://www.metrobyt-mobile.com/tablets) - [Smart watches](https://www.metrobyt-mobile.com/smart-watches) - [Bring your own phone](https://www.metrobyt-mobile.com/resources/bring-your-own-phone) - [Device trade-in](https://www.metrobyt-mobile.com/trade-in) - [Activate](https://www.metrobyt-mobile.com/resources/activate) - [Plans](https://www.metrobyt-mobile.com/phone-plans) Plans - [Watch & tablet plans](https://www.metrobyt-mobile.com/plans/connected-devices) - [Internet plans](https://www.metrobyt-mobile.com/plans/home-internet) - [Add Ons](https://www.metrobyt-mobile.com/shop/services?INTNAV=tNav%3APlans%3AServices) - [Deals](https://www.metrobyt-mobile.com/deals) Deals - [See all deals](https://www.metrobyt-mobile.com/deals) - [Apple](https://www.metrobyt-mobile.com/deals/apple) - [Samsung](https://www.metrobyt-mobile.com/deals/samsung) - [Motorola](https://www.metrobyt-mobile.com/deals/motorola) - [Revvl](https://www.metrobyt-mobile.com/deals/revvl) - [Free Phones](https://www.metrobyt-mobile.com/deals/free-phone-when-you-switch) - [Upgrades](https://www.metrobyt-mobile.com/deals/upgrades) - [Coverage](https://www.metrobyt-mobile.com/coverage/network) Coverage - [Explore 5G network](https://www.metrobyt-mobile.com/coverage/network) - [5G & 4G coverage map](https://www.metrobyt-mobile.com/coverage/coverage-map) - [Why Metro](https://www.metrobyt-mobile.com/why-metro) Why Metro - [Our Story](https://www.metrobyt-mobile.com/why-metro) - [Benefits](https://www.metrobyt-mobile.com/benefits) [Find a store](https://www.metrobyt-mobile.com/stores/locator/) [Help](https://www.metrobyt-mobile.com) Help - Chat with us - [1-888-8metro8](tel:1-888-8metro8) - [Online support](https://www.metrobyt-mobile.com/support) - [Contact us](https://www.metrobyt-mobile.com/contact-us) - [Learn about eSIM](https://www.metrobyt-mobile.com/resources/esim) - [Order tracking & activation](https://www.metrobyt-mobile.com/order-status) - [Order support](https://www.metrobyt-mobile.com/ordersupport) [Cart](https://www.metrobyt-mobile.com/shop/review) Search Search Submit search query Close out of search Recent Search0 recent searches Popular0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions Top Suggestions - [](https://www.metrobyt-mobile.com) undefined top suggestions [Easy pay](https://www.metrobyt-mobile.com/guestpay/landing) My account [Log in](https://www.metrobyt-mobile.com/login/start) [Back to my account](https://www.metrobyt-mobile.com/my-account/dashboard?INTNAV=tNav%3ABackToMyAccount) - [Enroll in AutoPay](https://www.metrobyt-mobile.com/login/sign-in?callback_uri=https%3A%2F%2Fwww.metrobyt-mobile.com%2Fmy-account%2Fprofile) - [View account history](https://www.metrobyt-mobile.com/my-account/history?INTNAV=tNav%3AMyaccount%3AViewaccounthistory) - [Add a New Line](https://www.metrobyt-mobile.com/login/sign-in?flow=AAL) - [Profile](https://www.metrobyt-mobile.com/my-account/profile) - [Account history](https://www.metrobyt-mobile.com/my-account/history) - [Logout](https://www.metrobyt-mobile.com/my-account/sign-out) - [Upgrade](https://www.metrobyt-mobile.com/login/start?flow=UPG) [](https://www.metrobyt-mobile.com) # Frequently Asked Questions -Amazon Prime ## Have Questions about Amazon Prime? Get Answers Here! - ## What is Amazon Prime? A Prime membership gives you the best of shopping and entertainment. Los miembros de Prime reciben entrega gratis y rápida en más de 100 millones de artículos, incluso entrega gratis el mismo día, en un día y en 2 horas en algunos artículos (disponible en ciertas ciudades). Prime también incluye la transmisión de miles de películas y programas de TV populares. Los miembros pueden mirar la galardonada programación de Prime Originals e incluso agregar canales como HBO o Showtime. Membership also includes millions of songs that can be streamed on the Amazon Music app or on your Echo simply by asking Alexa. You can learn more about these and other benefits by visiting [www.amazon.com/prime](https://www.amazon.com/prime). - ## What are my Prime membership benefits? Members can enjoy the following Prime benefits: Shopping: Find constant deals on hundreds of thousands of products, including exclusive deals for Prime members with fast, FREE shipping on over 100 million items and flexible delivery options to fit your life. - Prime Video: Stream and download thousands of movies and TV shows, including award-winning Prime Originals like *The Marvelous Mrs. Maisel* and *Goliath*, critically-acclaimed shows like Tom Clancy's *Jack Ryan* and new shows like *Homecoming*. - Amazon Music: Download the Amazon Music app to listen ad-free with endless skips and offline playback. Plus, go hands-free with Alexa on iOS, Android and hundreds of other Alexa-enabled devices. - Audible: Unlimited listening to original audio series and playlists handcrafted for every interest. - Prime Reading: Unlimited access on any device to more than a thousand eBooks, popular magazines, comics, books with Audible narration and more. - Amazon Photos: Unlimited photo storage for you and five others. - Prime at Whole Foods Market: Exclusive savings in-store, including an extra 10% off all Sale items and weekly Prime Member Deals, plus 2-hour delivery of your Whole Foods Market groceries in select cities. - Deals: Exclusive deals on products just for Prime members, plus early access to Amazon deals throughout the year For a more detailed list of Prime benefits, please visit [https://www.amazon.com/gp/help/customer /display.html?nodeId=201910360](https://www.amazon.com/gp/help/customer/display.html?nodeId=201910360 "Check out a detailed list of all Prime benefits") - ## Which mobile apps should I download to enjoy my Prime benefits on the go? You can download the following mobile apps from the App Store or Play Store: - __Amazon Shopping__: The Amazon Shopping app lets you shop millions of products and manage your Amazon orders from anywhere. - __Amazon Prime Video__: Stream and download thousands of movies and TV shows, including award-winning Prime Originals like *The Marvelous Mrs. Maisel* and *Goliath*, critically-acclaimed shows like *Tom Clancy's Jack Ryan* and new shows like *Homecoming*. - __Amazon Music__: Listen ad-free with endless skips and enjoy hands-free listening with Alexa-enabled devices. Download the Amazon Music app to listen on the go with offline playback. - ## How do I get Amazon Prime from Metro™ by T-Mobile? Deberás suscribirte al nuevo plan de tarifas sin límites de $60 de Metro. Al activar tu nuevo plan de tarifas, Metro te enviará un mensaje de texto donde serás redireccionado a Amazon para crear tu cuenta de Amazon y activar la membresía Prime. If you no longer have the text and need to register, go [here](https://www.metrobyt-mobile.com/getamazonprime). - ## How long do I get access to Amazon Prime? As long as you are on the new $60 unlimited rate plan with Metro™ by T-Mobile, they are covering your access to Prime and you do not need to pay anything additional for your Prime membership. - ## What happens to my Amazon Prime account if I eventually change my mobile carrier or plan? Si Metro™ by T-Mobile ya no es tu proveedor de servicio móvil o abandonas el plan de servicio elegible por otro plan que no ofrece Amazon Prime, tu membresía de Prime se cancelará automáticamente. In order to continue your Prime membership, please visit [www.amazon.com/amazonprime](https://www.amazon.com/amazonprime), sign in using your Amazon credentials and sign up directly through Amazon Prime to continue enjoying the same benefits. - ## Can I share my Prime membership benefits? Sí. Compartir beneficios a través de Amazon Household requiere que los adultos vinculen sus cuentas en un Amazon Household y acepten compartir los métodos de pago. Cada adulto mantiene su cuenta personal mientras comparte esos beneficios sin costo extra. To set up an Amazon Household, go to the [Amazon Household](https://www.amazon.com/myh/households) main page. - ## What if I already have a Prime membership? To learn more about how to take advantage of the offer, go to [https://www.metrobyt-mobile.com/](https://www.metrobyt-mobile.com/manageamazonprime.html) [manageamazonprime.html](https://www.metrobyt-mobile.com/manageamazonprime.html) - ## How do I cancel a Prime membership that is activated through the Metro by T-Mobile new $60 Unlimited rate plan offer? Prime se incluye como una opción con tu nuevo plan de tarifas sin límites de $60. If you wish to cancel your Prime benefit, please visit the 'Manage Your Prime Membership' page [here](https://www.amazon.com/ap/signin?_encoding=UTF8&openid.assoc_handle=usflex&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.mode=checkid_setup&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fextensions%2Fpape%2F1.0&openid.pape.max_auth_age=900&openid.return_to=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fprimecentral%3Fie%3DUTF8%26%252AVersion%252A%3D1%26%252Aentries%252A%3D0 "Link to manage amazon prime membership"). - ## What happens to my Amazon Prime benefit if my Metro by T-Mobile account is suspended? Si tu cuenta de Metro queda suspendida por más de 24 horas, tus beneficios de Prime también se suspenderán. Once you make your monthly Metro service payment your Prime benefits will start again within 24 hours. - ## What happens to my Amazon Prime benefit if my Metro by T-Mobile account is canceled? Si no pagas tu servicio de Metro a tiempo y tu cuenta se cancela, también perderás el acceso a tus beneficios de Prime. Your Prime benefits will start again when you pay for your Metro service and reactivate a qualifying plan. - ## I did not receive a verification code when trying to register for the Amazon Prime offer? You can request a new verification code by going [here](https://www.metrobyt-mobile.com/benefits/amazon-prime/activate "click here to visit amazon prime activate membership page"). If you are still having issues receiving a verification code, please contact Metro customer care at 1-888-863-8768. Note: In order to receive a verification code, you must be on a qualifying rate plan. - ## How do I check to see if my Prime membership is Paid for by Metro by T-Mobile plan? You can visit the 'Manage Your Prime Membership' page [here](https://www.amazon.com/ap/signin?_encoding=UTF8&openid.assoc_handle=usflex&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.mode=checkid_setup&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fextensions%2Fpape%2F1.0&openid.pape.max_auth_age=900&openid.return_to=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fprimecentral%3Fie%3DUTF8%26%252AVersion%252A%3D1%26%252Aentries%252A%3D0 "link to manage prime membership"), where your current method of payment will be indicated near the top left of the page in the Billing section. You can also check with Metro through their Customer Support to see if Amazon Prime is a part of your rate plan. - ## How do I contact Metro by T-Mobile customer support? [Find a local store](https://www.metrobyt-mobile.com/storelocator "Find a store ") or contact Metro Customer Care by dialing 1-888-8METRO8. - ## How do I get support for Amazon Prime? You can visit the Amazon Prime help page [here](https://www.amazon.com/gp/help/customer/display.html?nodeId=13819211 "Amazon support page "). - ## What is Prime Gaming? Una suscripción mensual al canal para tu usuario favorito de Twitch y muchos beneficios más. Lleva tus juegos a otro nivel con personajes exclusivos, vestimenta, armas, poderes, actualizaciones y más. Learn more [here](https://gaming.amazon.com/home "click here to learn more about prime gaming"). - ## How do I sign up for Prime Gaming? 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