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Para usar el teléfono móvil con el servicio de otro proveedor, primero se debe desbloquear. Nos comprometemos a ofrecerte información clara sobre cómo desbloquear tu equipo móvil. If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking and to unlock the device. To unlock a mobile wireless device which was not sold or authorized by Metro by T-Mobile, you will need to contact the mobile carrier, manufacturer, or retailer that sold you the device. __Metro by T-Mobile's approach to device unlocking__ Once a device becomes eligible for unlocking (eligibility requirements are described below), it will automatically be remotely unlocked within two business days by Metro by T-Mobile. Metro by T-Mobile no puede desbloquear algunos equipos. In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible. La notificación explicará los siguientes pasos para completar el proceso de desbloqueo. If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, [click here](https://www.metrobyt-mobile.com#unlock). __Unlock eligibility requirements__ We unlock mobile devices that meet the following eligibility criteria free of charge: - The device must be purchased from Metro by T-Mobile. - The device must not be reported as lost, stolen or blocked. - Three hundred sixty-five (365) days must have passed since the device's activation date. __Military exceptions__ Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Contáctenos al 888-863-8768 para obtener más detalles. Error Message Information/Troubleshooting Device not recognized by your service provider. Llame al servicio al cliente. Rootear su celular deshabilitará la aplicación de desbloqueo. Descargue el software más reciente de Metro by T-Mobile para continuar. Datos alterados durante la transferencia. Intente nuevamente. Error durante la transferencia de datos. Please try again. Ensure the device has stable mobile signal or connect to WiFi. Restart the device and try again. Server not responding. Intenta nuevamente en otro momento. No se recibe respuesta del servidor. Intenta utilizar una conexión a Internet alternativa. Ocurrió una falla al procesar la solicitud. Reinicie el dispositivo e intente nuevamente. Asegúrate de que el equipo tenga suficiente memoria. Reinicia el equipo e intenta nuevamente. No hay conexión a Internet disponible. Vueva a intentarlo cuando la conexión a Internet esté disponible. No internet connection is available: Device is not connected to 3G/4G LTE/5G. Usa WiFi o conéctate a una red móvil. No se puede conectar al servidor en este momento. Vuelva a intentarlo en otro momento. El desbloqueo ha fallado: este dispositivo móvil no es elegible para el desbloqueo. For Device Unlock eligibility details, please go online or contact Customer Care. No response is received from the server. Intenta utilizar una conexión a Internet alternativa. El equipo no es elegible para el desbloqueo. El desbloqueo ha fallado: error en el mantenimiento del sistema, vuelva a intentarlo en otro momento. Actualmente, se está realizando mantenimiento del sistema. Vuelve a intentarlo.  Ocurrió una falla al aplicar las configuraciones de desbloqueo. Please try again. The device must be connected to the mobile network (including domestic and international roaming). Desconéctese de la red Wi-Fi y vuelva a intentarlo. 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