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Choose an option to get started.  ## New Metro phone. ¿Ha llegado tu nuevo teléfono? Ingresa tu número de pedido y te ayudaremos a terminar de configurar el teléfono. [Get started](https://www.metrobyt-mobile.com/order-status) ## New Metro phone.  ## New Metro SIM card. ¿Ha llegado tu nueva tarjeta SIM? Ingresa tu número de pedido y activaremos tu tarjeta SIM en nuestra red. [Get started](https://www.metrobyt-mobile.com/order-status) ## New Metro SIM card.  ## Bring your own phone. ¿Deseas traer tu propio teléfono? Te ayudaremos a comprobar la compatibilidad y luego te conectaremos a la red. [Check compatibility](https://www.metrobyt-mobile.com/cell-phone/metro-by-t-mobile-5g-sim-starter-kit) ## Bring your own phone.  ## Old Metro SIM card. ¿Tienes una tarjeta SIM vieja de Metro que te gustaría utilizar? Podemos activarla para ti. [Check compatibility](https://www.metrobyt-mobile.com/cell-phone/metro-by-t-mobile-5g-sim-starter-kit) ## Old Metro SIM card.  ## Walmart SIM card or phone. ¿Compraste tu teléfono o tarjeta SIM en Walmart? Uno de nuestros representantes de Servicio al Cliente puede ayudarle a activarlos. [Call 1-888-8METRO8](tel:1-888-8METRO8) ## Walmart SIM card or phone. ### Still need help? To talk with Customer Care, call [__1-888-8METRO-8__](tel:1-888-8METRO-8 "1-800-8METRO8, Call Care.") or [__visit a store__](https://www.metrobyt-mobile.com/stores/locator/?loc&lat=40.7597&lon=-73.9805&showall=false). ## Got questions? - ## What form of payment does Metro by T-Mobile take online? Credit and Debit cards are accepted. - ## I am a new Metro by T-Mobile customer and would like to activate more than one device. How do I do that? New customers who want to activate more than one line should visit their nearest Metro by T-Mobile Store. Customers can order a single line and device on metrobyt-Mobile. com. Once that device has been activated a customer can return to metrobyt-mobile.com and order an additional line/device. - ## Is there an activation fee? There is no fee to activate, using on-line instant activation. - ## What if my payment fails when I try to purchase a device on metrobyt-mobile.com? If there is not an issue with your credit/debit card, you can call Customer Care on 1-888-8metro8 for assistance. - ## I am a new Metro by T-Mobile customer and purchased my phone from Walmart. ¿Cómo activo mi equipo? Please call Customer Care at 1-888-8metro8 to activate your device. - ## I'm a new or existing customer. ¿Cómo activo el dispositivo que me enviaron? Los clientes cuyos teléfonos hayan sido enviados deben activarlos utilizando el email de activación que recibieron el mismo día que llegó el nuevo equipo. If you cannot locate the email or the activation flow did not work, you can get assistance by clicking the activate your device button above or by calling Customer Care at 1-888-8-metro-8. - ## How do I get my device's IMEI? Get your phone's unique IMEI or IMEI2 from the settings menu, on the box or packaging, or it may be printed on the back of the phone, or by dialing \*#06# - ## Can I add additional features, like insurance or international services, to my plan when I activate? Algunos canales de activación permiten añadir funciones durante la activación. If features are not offered when you activate, you can visit My Account to add features, you may visit a store to add all features or call Customer CARE to add all features except Device Protection (Available in store only). - ## How do I make my ongoing service payments? - Make a payment via cash or credit/debit card at any Metro by T-Mobile Store - Set up AutoPay using our [Self-Service Center](https://www.metrobyt-mobile.com/self-serve.html) - Set up your account in My Account or on the myMetro® app using the [Self-Service Center](https://www.metrobyt-mobile.com/self-serve.html), both accept credit/debit cards - Call Customer Care at 1-888-8-metro-8 or \*611 from your Metro Phone, they accept credit/ debit cards - ## What do I need to Activate? - Phone and SIM card: Have a Network Unlocked compatible phone and Metro by T-Mobile SIM Card or an eSIM capable device, handy.You can check to see if yourdevice is unlocked by going to [Bring Your Own Phone or Device (BYOD) |Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/bring-your-own-phone) - Choose a rate plan: You'll need to select a plan and pay for your first month of service to complete activation - Email address: A valid email address not previously used on another Metro by T-Mobile account. - Phone Number: We can provide you with a new number or you can bring your current number. Si traes tu número actual y es de un proveedor elegible, te ayudaremos a configurarlo. You will need the following Original Service Provider Information:Account Number, PIN/Port Out PIN, Zip Code. - ## I am bringing my own device to Metro by T-Mobile and want to keep my phone number. ¿Puedo activar en línea? ¡Por supuesto! Primero, asegúrate de haber verificado la compatibilidad del equipo con la red T-Mobile a través de nuestro Centro de autoservicio. Then go to metrobyt-mobile.com and: - Purchase a Metro by T-Mobile SIM and - Pick a Rate Plan Once you receive your SIM in the mail, you will receive an email that has activation instructions. Have your phone available when going through the activation process, you will need your phone's IMEI If you purchased your SIM from Walmart, you may go to [Activate Your Prepaid Phone Service |Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/activate) and use the Walmart activation flow. - ## What's a SIM card? Una tarjeta SIM es la que te conecta a la red de tu proveedor y te permite usar los servicios celulares. SIM cards come in different sizes and can be moved from phone to phone. - ## What's an eSIM? Una eSIM es una versión digital de una tarjeta SIM física (pSIM) que está integrada en tu equipo. Es lo que identifica a tu equipo y permite la conexión a la red. Plus, with eSIM you can switch to Metro by T-Mobile service in minutes. - ## How do I know if my phone is unlocked? "Unlocked" means that your phone isn't connected to a specific carrier's network and can work with other service providers (OSP's). You'll need to check if your phone is unlocked before you can bring it to Metro by T-Mobile. [Bring Your Own Phone or Device (BYOD) |Metro by T-Mobile](https://www.metrobyt-mobile.com/resources/bring-your-own-phone) - ## How do I know if my device is compatible with the Metrobyt-mobile network? You can check your device's network compatibility by going to [Device Network Compatibility Check](https://www.metrobyt-mobile.com/cell-phone/metro-by-t-mobile-sim-card). [View all FAQs](https://www.metrobyt-mobile.com/resources/activate/faq.html) Unlimited $40/mo. - Unlimited High-speed data* - Access to the T‑Mobile 5G network\** - T-Mobile Tuesdays - ScamShield Unlimited $50/mo. with AutoPay - Unlimited High-speed data* - Access to the T‑Mobile 5G network\** - T-Mobile Tuesdays - ScamShield - 8GB of hotspot data - 100GB Google one membership Unlimited $60/mo. with AutoPay - Unlimited High-speed data* - Access to the T‑Mobile 5G network\** - T-Mobile Tuesdays - ScamShield - 25GB of hotspot data - Unlimited texting to 210+ countries and destinations - 100GB Google one membership __$5 AutoPay discount available on select plans; discount begins month after enrolling in AutoPay.__ If congested, users > 35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs T‑Mobile due to prioritization. Streaming de videos en SD. Sin límites únicamente en teléfono y en la red. Applicable tax and regulatory fees are included in the monthly plan price. __See full terms__ ## Plans $25/line activation fee may apply. No todos los teléfonos o funciones están disponibles en todos los planes de servicio. Se aplican ciertas restricciones. Funciones disponibles hasta el 30.° día.  La cobertura y los servicios no están disponibles en todas partes. Tarifas, servicios, cobertura y características sujetos a cambios. Funciones de llamadas y textos sin límites para comunicaciones directas entre 2 personas; otras (por ejemplo, líneas de conferencia y chat, etc.) pueden tener un costo adicional. Los servicios y las funciones de Metro by T‑Mobile son solo para uso personal. El servicio puede desacelerarse, suspenderse, cancelarse o restringirse por mal uso, uso anormal, interferencia con nuestra red o capacidad para brindar un servicio de calidad a otros usuarios, o roaming significativo. El uso en smartphones y tablets se prioriza sobre el uso mediante el servicio de HotSpot móvil (tethering), lo cual puede resultar en velocidades mayores para los datos usados en smartphones y tablets. Visite la tienda o hola.metrobyt-mobile.com para obtener detalles, mapas de cobertura, restricciones y Términos y condiciones de servicio (incluida la disposición de arbitraje). Metro, Metro by T‑Mobile y otras palabras, eslóganes, diseños y equipos son marcas comerciales registradas o no registradas de T-Mobile USA, Inc. Google One es una marca comercial de Google LLC. Todas las demás marcas, nombres de productos, nombres de compañías, marcas comerciales, marcas de servicio y otros tipos de propiedad intelectual pertenecen a sus respectivos dueños. Ciertos recursos © 2023 Google LLC. 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