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Para que todos los clientes tengan mejor protección, GRATIS. Se requiere servicio elegible y equipo compatible. Activar el bloqueo puede bloquear llamadas que desees sin querer. Desactiva en cualquier momento. Info for some unknown numbers not available. ## Your ultimate call control center. Nuestra aplicación Scam Shield™ gratis te permite controlar las funciones de protección contra fraude, como Scam ID, Scam Block e identificador de llamadas, y está disponible para todos nuestros clientes. For an extra charge, upgrade to Scam Shield Premium for even more control over your calls, texts and voicemails. [](https://apps.apple.com/us/app/id1367276365) [](https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en_US) [Check it out](https://www.metrobyt-mobile.com/apps/scam-shield)  ## Your ultimate call control center. Multi-layered scam protection: ## T-Mobile's advanced network technology. La red superpoderosa de T-Mobile analiza cada llamada usando inteligencia artificial, aprendizaje automático y tecnologías patentadas. And our defenses update every six minutes to stay ahead of scammers. ## T-Mobile's advanced network technology. ## Built-in protection. Las personas en el país reciben millones de llamadas fraudulentas y automatizadas por año. Pero las tecnologías Scam ID y Scam Block identifican y bloquean las llamadas antes de recibirlas. Además, nuestros clientes están aún más protegidos con las soluciones para mensajes de texto fraudulentos que tenemos disponibles desde 2014. Se requiere servicio elegible y equipo compatible. Turning on Scam Block might block calls you want; disable anytime.  ## Built-in protection. ## Know who's calling. Con acceso total al identificador de llamadas, puedes reducir las llamadas sin identificar al mostrar la información de la persona que llama, incluso si no está agendada. También puedes ver si una llamada está en una categoría de "spam" como telemercadeo. Qualifying service & capable device required.  ## Know who's calling. Cuando necesitas borrón y cuenta nueva. With Scam Shield™, you can change your phone number - for any reason - up to one time per year at no additional charge. Call [1-888-863-8768](tel:%2018888638768 "Get in touch with us via phone") [Find a Store>](https://www.metrobyt-mobile.com/storelocator) Qualifying service required. 1 per line per year. Find out more about joining Metro ## Discover how T-Mobile's network is continually improving. [Get the Details](https://www.metrobyt-mobile.com/network) ## Discover how T-Mobile's network is continually improving. ## We've got the plans that can't be beat. [Check It Out](https://www.metrobyt-mobile.com/phone-plans) ## We've got the plans that can't be beat. ## Have questions about Scam Shield™? __We've got answers.__ - ### How do I get Scam ID? Scam ID is free and automatic for all Metro by T-Mobile customers; no action required. - ### What is Caller ID? Caller ID is the name of the caller as displayed on incoming calls made by the caller, and it's a free feature for all Metro by T-Mobile customers with a capable device. - ### How do I block a scam call on Metro? There are a number of ways to turn on Scam Block: - Download the free Scam Shield app and toggle on Scam Block - Dial #662# from your Metro by T-Mobile device - Log in to your account, then select My Account>Add Services>Protection>Scam Block - In the myMetro® app, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services - Dial 611 from your Metro device to speak to Care - ### What is Scam Likely? Cuando los filtros de nuestra red detectan una posible llamada de estafa, la marcamos y la mostramos como Scam Likely en tu equipo. Esto es posible gracias a nuestra tecnología de ID de estafa incorporada en nuestra red y activada por defecto para todos los clientes de T-Mobile. No action is required on the part of customers to enable it, and it's free. - ### What about scam/spam texts? ¿T-Mobile los bloquea? Desde 2014, tenemos una solución de protección contra fraude para mensajería móvil que incluye SMS, MMS y RCS, y la incluimos sin costo extra para los clientes de Metro. How it works: - Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Cuando entra un mensaje del servicio móvil a la red, lo verificamos con la solución de protección contra fraude. Si se determina que es un mensaje de texto fraudulento o no deseado, lo bloqueamos. Otherwise, the message will be delivered. - Customers can report spam or unwanted messages by simply forwarding the messages to 7726. Responderemos con un mensaje de texto de confirmación y reenviaremos el mensaje al Centro de seguridad para que sea analizado. The message and your details are encrypted; your identity won't be shared. - Replying "STOP" is usually a convenient way to quickly opt out of a message program. Sin embargo, para los mensajes de texto no deseados o fraudulentos, recomendamos que no los respondas y los reenvíes directamente al 7726. Similar to picking up an unknown robocall, spammers will use any texted reply (including "STOP") as confirmation that they've reached a real person. - ### How do I get free Caller ID? The free Caller ID can be activated one of the following ways: 1. Download the Scam Shield app 2. Add through one of our self-serve options: myMetro® app or online through MyAccount 3. Visit a Retail store Call Care by dialing 611 from your Metro by T-Mobile phone. - ### What is Number Verified? Número Verificado es la implementación de T-Mobile de las nuevas normas de la industria STIR/SHAKEN. T-Mobile fue el primero en implementar STIR/SHAKEN para clientes en enero de 2019. Los clientes de T-Mobile que tengan un equipo elegible verán "number verified" (Número Verificado) en su pantalla cuando la red haya verificado el número que llama como auténtico. This means you can be assured that the phone number calling you is legitimate and hasn't been spoofed. - ### How do I change the name that appears as my outbound Caller ID? Ingresa a Mi Cuenta y selecciona >Perfil>Editar identificador de llamadas para modificar cómo quieres que se muestre tu propio identificador de llamadas cuando llames, luego ingresa tu nombre legal o una variante aceptable. No se permite un lenguaje vulgar. Los cambios aparecerán dentro de las 72 horas posteriores. If your name change isn't working, please dial 611 from your phone and we'll connect you to Care. 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© 2026 T‑Mobile USA, Inc.
## Stop scams before they ever get to you.
## Your ultimate call control center.
## T-Mobile's advanced network technology.
## Built-in protection.
## Know who's calling.
## Discover how T-Mobile's network is continually improving.
## We've got the plans that can't be beat.